Slow downstream today?

Hello,

My current downstream rate is 19047kbps on ADSL2+, usual throughput around 16Mb. Most of my speed tests this morning have been in the 1.5Mb range. There seem to be a number of reports on Twitter and the official forums, but no official posting by Plusnet anywhere?

https://www.thinkbroadband.com/speedtest/15055655137...

Upstream seems unaffected for most people. Just curious if anyone here is experiencing issues?

Many thanks,
Sam

[censored] really?

I'm gonna cancel. this does not sound good

Business as normal speedtest

Edited by 69bertie (Sat 16-Sep-17 13:54:04)

Thanks for posting, looks like it isn't completely widespread then.

I normally see a downstream rate of between 13 and 15 Mbps, but today, I am getting about 1.5 Mbps.

Until I saw this thread I thought it was just me, but maybe it's a wider problem?

The status page is showing no known issues.

There are at least two threads about it on the Community Forums - Here's one.

An interesting post from that.

Edited by RobertoS (Sat 16-Sep-17 15:24:23)

In reply to a post by Clippit:

Hello,

My current downstream rate is 19047kbps on ADSL2+, usual throughput around 16Mb. Most of my speed tests this morning have been in the 1.5Mb range. There seem to be a number of reports on Twitter and the official forums, but no official posting by Plusnet anywhere?

https://www.thinkbroadband.com/speedtest/15055655137...

Upstream seems unaffected for most people. Just curious if anyone here is experiencing issues?

Many thanks,
Sam

After reading the many posts on here, the PN forums and down detector (and seeing a neighbours connection) I've called and cancelled my upcoming connection.

Thanks for posting this Sam, You did a better job than it seems PN have done so fa!

Everything fine here in West Sussex, did some speed tests earlier and just now, getting around 61/19, as expected.

On ADSL2+ here too. 10/11 Meg speeds as per usual.

A quick peek at recent tests this afternoon a couple of times suggests 5% maybe 10% have an issue

OX, ME, PA, LA, NN areas by what we are seeing

In reply to a post by MrSaffron:

A quick peek at recent tests this afternoon a couple of times suggests 5% maybe 10% have an issue

OX, ME, PA, LA, NN areas by what we are seeing

Maybe more than 10%?

http://downdetector.co.uk/problems/plusnet/map/

Maybe, can only talk about the data I have and not what other sites talk about

Interesting part is that in some areas with issues some are getting reasonable results, so maybe a classic x out of y gateways having an issue.

Fair enough. I get you can only go from your own stats.

Seems to be a massive problem. Glad I am not caught up in it.

https://www.thinkbroadband.com/news/7825-slow-downlo...

Have pulled our data and done comparisons with what we usually see and this summary is now in our news, making it hopefully more visible for people and maybe the ISP themselves.

Thanks for highlighting Andrew. Hopefully we aren't waiting until the working week for a resolution, not been able to do much today with these dire speeds.

Sam

Is this Plusnet only or are other ISPs affected as well?

I thought you had cancelled before when there was a delay on activation, can't you make your mind up? All ISPs have a network problem sometimes why is it so unacceptable to you. By the way my PlusNet FTTC has not been affected today.

In reply to a post by Realalemadrid:

I thought you had cancelled before when there was a delay on activation, can't you make your mind up? All ISPs have a network problem sometimes why is it so unacceptable to you. By the way my PlusNet FTTC has not been affected today.

I had but the cancellation was not actioned so I thought I would chance it.

Just to be clear, the network problem was not the main issue. It was the fact it took 5 hours and a few customers to alert them to the fact, and when they did still nothing apart from a recorded message on the phone.

Maybe yours way not affected, but 2 people in my area who I don't know (and someone I do know) had service problems, which means, as we are all on the same NGA - I would have had too.

So I have cancelled 100% now - my TTB line had never had a problem in the 14 months i've had it.

Not a single one..

Seems BTW based networks stuff up a lot lot more

Think its just PlusNet

On AAISP I did both BT and tbb speed tests yesterday evening at postcode SK7 after you said on the Main Site that SK was affected on Plusnet. No 6-stream problem, single-stream a bit down but nothing to worry about. https://www.thinkbroadband.com/speedtest/15055839528... IP Profile 66.38Mbps.

My throughput seems to be back to normal this morning, along with a lot of others on the official forums.

I get that these things happen, but Plusnet sweeping it under the rug with no official status update is disconcerting when a good number of customers were affected.

Flagged up here but I am not expecting a response until Monday (or perhaps not even then)
https://community.plus.net/t5/Plusnet-Feedback/Slow-...

Thanks Andrew, whatever it was it seems to be fixed now.

17:30 Sunday and I'm still suffering - <1.0Mpps. SA44. Not fixed everywhere yet - or just me?

Is this you? http://tbb.st/1505582660845188255

In SA44 others are doing fine http://tbb.st/1505648738845625655

Did look earlier and updated news item as it looked like things were MUCH better, so if you still have bad speeds you are in a minority from what we can see, so make sure to pester PlusNet (after checking the modem connection speeds in case its just a poor sync)

In reply to a post by veryslow:

17:30 Sunday and I'm still suffering - <1.0Mpps. SA44. Not fixed everywhere yet - or just me?

Try powering down your router for about 15 minutes and try again. This should force your connection to reconnect with a different session (as I'll call it), which could be why you are still having an issue.
When my connection restored to normal speeds yesterday at ~7:30pm, my external IP address had changed, thereby indicating that plusnet had forced me to reconnect with a different session.
You could also check your external IP address before you power down your router, to see if it alters.

In reply to a post by 23Prince:

Maybe yours way not affected, but 2 people in my area who I don't know (and someone I do know) had service problems, which means, as we are all on the same NGA - I would have had too.

Maybe, maybe not.

Worth checking which PN gateway you're on before / after reconnecting, and if you land on the same one, gateway-hop again.

http://users.plus.net/@gateway
http://users.plus.net/@gateway_custom?debug-ip=yes

At least, that's what I do if I think there may be a problem.
BTW, no problems here recently, on PN FTTP 80/20.

Thanks alankru for advice. I powered down for 20 mins. New IP address but still same speed problem.

Mr Saffron, no, that link wasn't me. This one is:
https://www.thinkbroadband.com/speedtest/15056809713...

Looks like write off tomorrow morning on hold to Plusnet.

Spoke to Plusnet 12.45 after 25 minutes on hold. Seems I am still being affected by the 'network issue'. Should be resolved within 24 hours ... hmmm. I was advised to check 'service status' page - apparently there are no known issues.

Strange,

Over the weekend a small number of customers were experiencing speed issues, this has now been resolved and everyone should see their speeds back to normal.

Link

Yes, Plusnet have been a bit lax at leaving the status at 'no known issues'. Even if they aren't taking responsibility for an issue, it is known.

10.25 on Tue 19/09 and my issue still not fixed. No reply from Plusnet since my call 22 hours ago. Still 'no known issues' on status page.

Have you logged it as a fault? http://faults.plus.net/

Seems to have been fixed late Tue 19/09. Logged as a Question in Plusnet terminology. Status on Plusnet 'Question' is 'Awaiting support team answer'.

Thanks for the link for future.

In reply to a post by jelv:

Have you logged it as a fault? http://faults.plus.net/

Or you could say "have you screamed into the darkest corner of your downstairs toilet?"

Has the same result as raising a ticket these days.

Plusnet are sponsoring the drivetime show on Heart with the slogan "Always going above and beyond when you need us"

made me LOL.

In reply to a post by 23Prince:

Plusnet are sponsoring the drivetime show on Heart with the slogan "Always going above and beyond when you need us"

made me LOL.

What's the problem? .

Customers present them with the problems they are experiencing and Plusnet ride over the top of those and off into the distant beyond.

LOL

In reply to a post by 23Prince:

Or you could say "have you screamed into the darkest corner of your downstairs toilet?"
Has the same result as raising a ticket these days.

Come on now. I raised a ticket with Plusnet not that long ago for slow download speed. They took a couple of days to test the line, then decided it needed an engineer to call. I had to decline the first appointment offered simply because it was for the next day - some of us do work. True it did take OR a couple of goes to get the line back to how it should be but Plusnet were very quick reporting the problems back. I came away very satisfied with the result.

Now when did you last raise a ticket?

We can all knock ISP's, I see people reporting Zen as having problems. The simple fact of life is no ISP (or any other company for that matter) is 100% immune from problems, no matter how good they claim to be. If they claim it, take it with a pinch of salt.

I'd certainly agree though with the lack of updated service status reporting over Saturday / Sunday . OFCOM should make it mandatory for the true state of ALL ISP's to be displayed - maybe on a national website - with fines for non compliance. After all, when my electricity goes off I can find out very easily if they are already aware of the problem either by phoning (listen to a prerecord message) or going online. Saves staff answering non essential calls.

But saying that, as it is, I think I get a very good service for my money from Plusnet. Unlimited and just nudging over 70mb/s. DLM loves me lately...

What more do I want? Raise a ticket? It's already a piece of cake.

In reply to a post by 69bertie:

In reply to a post by 23Prince:

Or you could say "have you screamed into the darkest corner of your downstairs toilet?"
Has the same result as raising a ticket these days.

Now when did you last raise a ticket?

Not had the option to raise a ticket for months, unless it's one of the very few subjects that didn't apply to me when I needed to.

But I sat at the other end testing faults and replying to them for 3 years - if that counts? :/

Edited by deleted (Thu 21-Sep-17 20:52:09)

In reply to a post by RobertoS:

In reply to a post by 23Prince:

Plusnet are sponsoring the drivetime show on Heart with the slogan "Always going above and beyond when you need us"

made me LOL.

What's the problem? .

Customers present them with the problems they are experiencing and Plusnet ride over the top of those and off into the distant beyond.

LOL

Nailed!

Whilst I'm on Fibre 80/20 with PlusNet I have noted that regularly my speeds drop to a lower level eg 20/10 and a router restart cures the issue. At present I'm using the Plusnet Hub/Modem.

I appreciate the poster mentions ADSL2+, but since I've been with PlusNet I've noted this odd sort of speed issue. I've not checked as of yet if it's modem orientated or if indeed Plusnet are dabbling in some way. My line sync remains the same ie 80/20 throughout, so what causes these slow downs that only a PN Hub restart can cure is beyond me at present.

Speed drops that are solved with a restart used to be signs of a failing router - well back on the ADSL days.

Could be that and or/ the fact the one hub is garbage.

I have had a few problems with the Plusnet Hub with wifi too being an issue, where it only likes to play ball with certain chipsets. I've had an alternative replacement sitting in it's box (TpLink VR900) for some time collecting dust as I've not been in a position to set it up.
On a positive note though it has given me an oportunity to see how the line holds up with PlusNets gear so to speak.

I've had my line profile reset once by Plusnet for slow speeds, but this frequent dropping of speed where the line sync figures remain the same is odd. At first i wondered if it was a type of traffic management in play, but wouldn't my speeds still be effected after the PN Hub restart if that were the case? Luckily a restart does bring speeds back up to where they are supposd to be.

Perhaps it is a faulty PN HuB - I'll get the TPlink VR900 sorted soon and hopefully prove what is causing the regular speed issue.