Haha amazing. And here I was thinking who on my team could you be referring to, not once did I stop and consider that person could be me (Although I did had a small inkling)

Happy to help any way I can. I’ll go and give myself some recognition.

I have to say that all (with one exception) cs agents that I have had dealings with over the years have been helpful, knowledgeable, good humoured and most importantly understandable.

On that one occasion I rang off and then rang back later. They all do a good job and I've never had a problem getting things escalated when necessary.

I've got a problem line/connection but that's down to the age and distance and I constantly marvel at the speeds I now manage to get.

I hope you are better than the phone support and sales I have had to deal with.

Lies, failure to take an available FTTC slot ... and then told FTTC not available on the cabinet!

In reply to a post by Anoush:

Haha amazing. And here I was thinking who on my team could you be referring to, not once did I stop and consider that person could be me (Although I did had a small inkling)

Happy to help any way I can. I’ll go and give myself some recognition.

But beware.

A few years ago there were three or four really good support people on the Community forums, and fairly frequently a couple of them would also come here to help.

After a year or so a ban on them posting in this forum other than to refer people back to official channels was imposed by your employers. Followed by what appears to have been a complete ban.

The quality of the support provided on the community forums also went down a bit later, as part of the gradual deterioration of Plusnet support in general.

It may have improved since, I don't know, but only phone and tickets seemed to work for a while, then even tickets were de-prioritised. So I left.

The only areas that were reasonably easy to access appeared to be Accounts and Retentions.