Sad to leave but what else can I do…

Been with Plusnet for years and I’m on the 145 package Full Fibre.

Time to contract but won’t go any cheaper, I was thinking of going Vodafone but the calls go to India and it’s bad communication I’ve tried.

Saw another company called Pine Media but they close at 5PM and if any problems later you have to ring up leave a voicemail to see if anyone conracts you but their AI advisor does abit or something. Didn’t bother

Tried EE and they can knock money off contract which is great, ordered it but sadly no Static IP for CCTV hoping they work as always known had to have static ip, but apparently Plusnet don’t do a static anymore so if I lose this her and come back to Plusnet they won’t offer a static!

Plusnet won’t give me an offer I expected something for the years I’ve been with them.

We appreciate your custom they said, yeah right…

Yeah, same here.

I was on FTTC. Contract ended 3/1/25. I jumped as renewal and FTTP offers weren't at all attractive, particularly with the £3pm increase each April.

What are PN offering? I have found that there is not much that they can discount from their standard offers but pushing does get a little movement.

So you want a static IP, you want good support, you want to be able to phone someone after 5pm, and you don't want to pay much for it.

Can you see why you are not having much luck?

I was with Plusnet for nearly 9 years, I left because they were pushing me to FTTP and also a 24-month contract and the price was not great either. It was either Now broadband as they had a good price for FTTC at the time or something called onestream, like now broadband they have a 12-month contract, saying that Now don't offer 12 months anymore.

But in the end, I thought if i had to at some point for the FTTP, I may as well go with the Atnet we have here.


This onestream thing can supply static IP for an additional charge, I don't know how much, but their prices at the moment are pretty good for the first 12-14 months anyway


https://onestream.co.uk/

I have no idea what they are like, but you may find it difficult to find a ISP at a good price that offers static IP.

Blah Blah Blah

Yeah I’ve looked at those, well I’ve ordered EE so see how that goes I get 24 days cooling off period so can test it out

In reply to a post by jpm:

So you want a static IP, you want good support, you want to be able to phone someone after 5pm, and you don't want to pay much for it.

Can you see why you are not having much luck?

My ISP gives me a Static IP, excellent support - for broadband and other LAN/PC issues, 24/365 phone support, Next Business Day repairs. Problem is they cannot meet the final requirement!

Reminds me of this 🤣

Or the original Time-Cost-Quality TRIANGLE

In reply to a post by MapooUK:

Plusnet won’t give me an offer I expected something for the years I’ve been with them.

You haven't said the price Plusnet have offered you for renewal.

£31.99 then £37.99 from march then 2026 £40.99, 24 months contract.

They are very difficult to get a price reduction now it seems.

Which ISP is that?

Post deleted by MHC

BT Business - Enhanced Product which also provides a 4G unit for failover or increased bandwidth.

In reply to a post by jpm:

So you want a static IP, you want good support, you want to be able to phone someone after 5pm, and you don't want to pay much for it.

Can you see why you are not having much luck?

To be fair they haven't asked that their ISP send someone round to clean the house once a week

In reply to a post by MapooUK:

£31.99 then £37.99 from march then 2026 £40.99, 24 months contract.

They are very difficult to get a price reduction now it seems.

That is one of the reason I went, I had been paying £25 for a few years, and they wanted to stick it up to £35 for FTTP, which i did not want and even when they did give me an offer for FTTC, it was still over £30.

I think as some others as said they are trying to push people to EE, I was not going to EE, that is BT under a different name. Yes, before anyone comes out with it, I know plusnet is owned by BT, i only went to them as a stop[ gap, okay that stop gap ended up being 9 years, but Plusnet was different to BT, they were run as a separate thing and the customer service was far better.

I wish you luck with EE, I did not think they offered static IPs. I use a dynamic DNS for what I need, not very often I need to get to anything here and my NAs comes with a system to connect to it, not sure about the security of it, but it should be okay, Terramaster is a big player in the market now

In reply to a post by MapooUK:

Which ISP is that?

No doubt something like A&A,

In reply to a post by Andrue:

To be fair they haven't asked that their ISP send someone round to clean the house once a week

He is no different from most of us in that we want to get things as cheap as we can if the service or item does what we need. Sometimes you win, sometimes you lose. I don;lt go crazy with prices, most of the time, even if I did spend a lot of money on a printer a couple of weeks ago.
sometimes you just got to.

In reply to a post by MapooUK:

Been with Plusnet for years and I’m on the 145 package Full Fibre.

Time to contract but won’t go any cheaper, I was thinking of going Vodafone but the calls go to India and it’s bad communication I’ve tried.

Saw another company called Pine Media but they close at 5PM and if any problems later you have to ring up leave a voicemail to see if anyone conracts you but their AI advisor does abit or something. Didn’t bother

Tried EE and they can knock money off contract which is great, ordered it but sadly no Static IP for CCTV hoping they work as always known had to have static ip, but apparently Plusnet don’t do a static anymore so if I lose this her and come back to Plusnet they won’t offer a static!

Plusnet won’t give me an offer I expected something for the years I’ve been with them.

We appreciate your custom they said, yeah right…

You need to choose a provider who meets your needs sufficiently well, at a price you're comfortable with.

If Plusnet isn't offering that, and you say you're going to walk, who are you going to walk to?

You've ruled out Vodafone which is the other cheap-as-chips option - despite the fact that you've said you want a static IP, and they are one of the few providers who still offer it.

You've ruled out EE, who in any case will be more expensive and don't offer static IP.

I don't think you have any options left, and you're going to have to compromise somewhere. At the end of the day, the value of the pound falls over time, and you can expect prices to drift upwards in the long term.

If you really want a static IP and decent customer service at a reasonable price, then staying with Plusnet was probably your best bet, even if it's not as cheap as when you first joined. But if you've already left them, you won't be able to get a static IP when you rejoin.

If you're happy to compromise on customer service, then there's Vodafone.

If you're happy to compromise on the static IP, by using dynamic DNS or cloud services for your CCTV (as most people do), then you have a much wider range of choices, but still not very many at the already low price of Plusnet and Vodafone. Talktalk is the main one, but their customer service isn't exactly top rated either, and their financial viability is looking shaky.

Or would you be happier to compromise on your service speed and reliability, by moving to 4G/5G broadband and drop the FTTP?!

In reply to a post by zyborg47:

In reply to a post by Andrue:

To be fair they haven't asked that their ISP send someone round to clean the house once a week

He is no different from most of us in that we want to get things as cheap as we can if the service or item does what we need. Sometimes you win, sometimes you lose. I don;lt go crazy with prices, most of the time, even if I did spend a lot of money on a printer a couple of weeks ago.
sometimes you just got to.

Exactly I’m not Loaded so I try to get a better deal if I can. Thanks
Matthew

In reply to a post by candlerb:

In reply to a post by MapooUK:

Been with Plusnet for years and I’m on the 145 package Full Fibre.

Time to contract but won’t go any cheaper, I was thinking of going Vodafone but the calls go to India and it’s bad communication I’ve tried.

Saw another company called Pine Media but they close at 5PM and if any problems later you have to ring up leave a voicemail to see if anyone conracts you but their AI advisor does abit or something. Didn’t bother

Tried EE and they can knock money off contract which is great, ordered it but sadly no Static IP for CCTV hoping they work as always known had to have static ip, but apparently Plusnet don’t do a static anymore so if I lose this her and come back to Plusnet they won’t offer a static!

Plusnet won’t give me an offer I expected something for the years I’ve been with them.

We appreciate your custom they said, yeah right…

You need to choose a provider who meets your needs sufficiently well, at a price you're comfortable with.

If Plusnet isn't offering that, and you say you're going to walk, who are you going to walk to?

You've ruled out Vodafone which is the other cheap-as-chips option - despite the fact that you've said you want a static IP, and they are one of the few providers who still offer it.

You've ruled out EE, who in any case will be more expensive and don't offer static IP.

I don't think you have any options left, and you're going to have to compromise somewhere. At the end of the day, the value of the pound falls over time, and you can expect prices to drift upwards in the long term.

If you really want a static IP and decent customer service at a reasonable price, then staying with Plusnet was probably your best bet, even if it's not as cheap as when you first joined. But if you've already left them, you won't be able to get a static IP when you rejoin.

If you're happy to compromise on customer service, then there's Vodafone.

If you're happy to compromise on the static IP, by using dynamic DNS or cloud services for your CCTV (as most people do), then you have a much wider range of choices, but still not very many at the already low price of Plusnet and Vodafone. Talktalk is the main one, but their customer service isn't exactly top rated either, and their financial viability is looking shaky.

Or would you be happier to compromise on your service speed and reliability, by moving to 4G/5G broadband and drop the FTTP?!

Yes it’s a difficult one, EE have reduced my sim only and my mum’s sim only £20 off so going to be £14 for the two. As for the FTTP it’s more expensive £34.99 but £3 boost and year after same again with the £3 extra. I have a ASUS gaming router and apparently can do assign a IP to the cctv. It’s all new to me, and it’s a difficult choose.
But Plusnet won’t drop a couple of quif cheaper so I’m just adding the 2 sim only with the net plus £70 credit from EE towards the Internet package. It’s such a headache the lot of it, if you know my meaning.

In reply to a post by MapooUK:

I have a ASUS gaming router and apparently can do assign a IP to the cctv.

Who has told you that?

A few has said it, but a guy round corner he knows his stuff told me too.

I haven’t got a clue with it really I only know so much but not much about IP stuff.

Maybe they are thinking of Reserved DHCP? and I believe ASUS do their own DDNS service via the Router to cover WAN IP changes?

In reply to a post by Adduxi:

Maybe they are thinking of Reserved DHCP? and I believe ASUS do their own DDNS service via the Router to cover WAN IP changes?

Yes that’s what he said

PlusNet are currently at £25.99 for 145Mbps and £28.99 for 300Mbps

PN are offering me a 145 service at £25.99 - with the £3 rises each March. Not my own connection but one I have control over and pay the bills - it is cheaper than I am paying for 78Mbps at present although I cannot risk a change to the contract. Add on their monthly Static IP and it will still be less than EE.

In reply to a post by jpm:

So you want a static IP, you want good support, you want to be able to phone someone after 5pm, and you don't want to pay much for it.

Can you see why you are not having much luck?

Indeed! I once hard that the main reason for leaving an ISP is poor customer services and the main factor in choosing a new one is low price...

In reply to a post by MHC:

PN are offering me a 145 service at £25.99 - with the £3 rises each March. Not my own connection but one I have control over and pay the bills - it is cheaper than I am paying for 78Mbps at present although I cannot risk a change to the contract. Add on their monthly Static IP and it will still be less than EE.

Plusnet's static IP was a one-off £5 activation fee, not a monthly charge.

But they have stopped offering it now, so if you don't already have one, it's too late.

As I read it the OP is still with PN but cannot get them to drop their price. Or has he jumped ship already?

🤣

I think jumped already. Now looking for a quantum of solace. 😎

In reply to a post by candlerb:

Plusnet's static IP was a one-off £5 activation fee, not a monthly charge.

It was free at one time, I found that I had one by accident and gave it up when they were asking people to do so if they didn't actually need one and started charging a fiver around the same time IIRC.

My IP changes only when the connection drops (last time it was after 34days). Then I have to edit my BQM