Anyone NOT had an email regarding email closure / migration?

I still haven't got my email from Plusnet regarding them migrating the email service to a 3rd party.

Is anyone in a similar position where they are still waiting for the email with options?

I know some people have received their email but now I am thinking I have been forgotten.

I do not use the Plusnet email facility so I want to choose the option to not migrate and not share my details.

https://www.ispreview.co.uk/index.php/2025/06/broadb...

Thanks

Up to yesterday, yes, when I got an email saying my service is due to be transferred in November, amongst other things it said, "We will begin transferring mailboxes from 17th November 2025. You will still have access during this time.
Once the transfer is complete, Greenby will contact you via email."

It was the first I'd heard but when I looked on the Plusnet user forum, I saw a thread that's been running since August.

It's a bit like bursting a boil for me 'coz I made the mistake many years ago of using my Plusnet email address as my main one so I've finally got to move on. I've got Gmail and Outlook.Com accounts but I don't know yet whether it's better to shell out for an independant email service.

p.s. If they're working through the accounts alphabetically in batches, I can see why I only just heard.

Edited by longedge (Sat 18-Oct-25 17:00:16)

In reply to a post by longedge:

I've got Gmail and Outlook.Com accounts but I don't know yet whether it's better to shell out for an independant email service.

You could take on a domain name without setting up a web-site for the domain then using the free e-mail addresses that a lot of providers bundle with a domain registration? Common suffixes like .com, .org or .net could cost as little as £1.00 to £1.50 a month. This could give you the ability to create a large number of e-mail address on the domain (e.g. [email protected], [email protected] etc.) which may be cheaper than a dedicated e-mail provider.

.co.uk is usually a bit cheaper.

I only know about the email change because of your post. So Thank You. I hope the service continues to work.

In reply to a post by longedge:

Up to yesterday, yes, when I got an email saying my service is due to be transferred in November,
p.s. If they're working through the accounts alphabetically in batches, I can see why I only just heard.

I still haven't got mine. From asking around so far I do not think they are not going through alphabetically - if they were I should have heard by now for sure. I will just have to trust the process and assume they are going through in batches and I have not met the criteria to be included yet.

I just do not want to be signed up for a paid service that I do not want. I also would prefer not for my details to be shared.

First I've heard of it! I don't use my Plusnet email addy anyway, and haven't for years, so if they tried to mail me there about it, I wouldn't see.

In reply to a post by TLM:

First I've heard of it! I don't use my Plusnet email addy anyway, and haven't for years, so if they tried to mail me there about it, I wouldn't see.

I would hope they would also send to your account email address not just your specific Plusnet branded email address just like they do when they send emails with your bill each month.

eg. my monthly bill email is TO addressed to both my_email @ address.com and postmaster @ plusnet_user_name.plus.com

My experience (in this case as well) is that they always send emails twice. Once to postmaster@ account.plus.com and once to named@ account.plus.com

I've always been mildly irked by the constant duplication but have supposed that there's a good reason behind it

Edited by longedge (Mon 20-Oct-25 15:56:50)

I have oversight of a PN account and the contact email is one of mine. NOTHING has been received.

I have just also accessed the PN email - nothing there either.

In reply to a post by longedge:

My experience (in this case as well) is that they always send emails twice. Once to postmaster@ account.plus.com and once to named@ account.plus.com
I've always been mildly irked by the constant duplication but have supposed that there's a good reason behind it

Yes the duplication must annoy but it makes sense if your main contact email address isn't a free one associated with your username/plus.com - e.g. say a gmail email address.

In reply to a post by MHC:

I have oversight of a PN account and the contact email is one of mine. NOTHING has been received.
I have just also accessed the PN email - nothing there either.

At least I know it isn't just me now. I wonder if they are leaving people who do not use their PN email to the end? I will feel happier selecting an option to say I do not want the PN email so I hope the migration email will eventually come. Surely they need to confirm with customers even if they look like they are not using it now they may still want it in the future?

Edited by think26872 (Mon 20-Oct-25 19:13:57)

I have a domain from freenetname which PN took over and heard nothing either by the domain email or my PN mail.

I haven't received anything. My username starts with a b so if it's alphabetical I would have been near the top. Not a big deal, I've never used the Plusnet email address(es).

Hi. As a geriatric IT user I'm looking for help. I've had a message from nominet saying that my plusnet registration has expired. I am struggling to find out what to do as it is my primary email address used for most of my financial and business dealing. I cameacross this link through a google search but the message trail seems to start half way through and although it seems to relate to the problem I have the responses do not give a clear path to a resolution. Could someone please help.

Edited by nickgilbody (Tue 28-Oct-25 09:22:36)

In reply to a post by nickgilbody:

Hi. As a geriatric IT user I'm looking for help. I've had a message from nominet saying that my plusnet registration has expired. I am struggling to find out what to do as it is my primary email address used for most of my financial and business dealing. I cameacross this link through a google search but the message trail seems to start half way through and although it seems to relate to the problem I have the responses do not give a clear path to a resolution. Could someone please help.

I'm going to send you a private message. Please read it ASAP.


seb

Could contact PlusNet and ask them nicely to renew until the move gets sorted out.

You could transfer your domain to a new host and additionally take out an email hosting package, e.g. https://www.mythic-beasts.com/support/domains/transf...

I have received it now - to my Gmail addy. It's also in my Plusnet email inbox - twice - as you say!

Everything else that was ever in that inbox seems to have disappeared. I'm not sure when they cleaned that out, or if they announced they were going to! It's unlikely to have been anything important, as I've not used it in years, but I would have welcomed the opportunity to check, if I'd known it was going to be deleted.

Another thing I noticed is that my contract ends this week, and I don't think they ever mailed to tell me it was ending and ask what I wanted to do. That's a bit sneaky, because the out-of-contract price is a real mick-take.

In reply to a post by TLM:

I have received it now - to my Gmail addy. It's also in my Plusnet email inbox - twice - as you say!

Still waiting for mine. I guess they are working the way through a list I still mustn't qualify

In reply to a post by TLM:

Everything else that was ever in that inbox seems to have disappeared. I'm not sure when they cleaned that out

If you do not log in after 90 days emails are automatically "deleted".
It doesn't stop new emails being delivered just anything older than 90 days gets automatically "deleted" every 90 days.
They do email ONLY the Plusnet mailbox saying you can contact support for them to recover them for a limited time.

In reply to a post by TLM:

Another thing I noticed is that my contract ends this week, and I don't think they ever mailed to tell me it was ending and ask what I wanted to do. That's a bit sneaky, because the out-of-contract price is a real mick-take.

The end of contract email is usually sent 31 days before contract end date. Many years ago I didn't get one but recently they have been working for me.

You can login to the control panel to see the current deals anyway. YMMV and at least for me the closer you got to contract end date the worse the deal gets though. I phoned them and at least got them to match the initial end of contract deal without any real "begging". If you are trying to keep your landline number make sure you make it clear / choose the correct option.

Also for a change, the billing system didn't completely leave the building and correctly sorted itself out as I too was charged a massive monthly fee due to the forward billing and contract ending but the next one after signing a new contract was much less than the new contract monthly fee due to the previous "over" charge.

Edited by think26872 (Sat 08-Nov-25 13:43:55)

They did send the email a month prior - I must've missed it.

The only "deal" offered on the dashboard was £1 per month dearer than the email had offered, but I couldn't be bothered to argue the toss over 25p per week. Too old and ill now to get into this game of "negotiate your own renewal price" every year. I know that inevitably leaves me paying over the odds, but some things are not worth the hassle.

I still haven't had any news about my domain/email. Both are still working.

Mine was only recent. They must be doing it in batches.

In reply to a post by TLM:

They did send the email a month prior - I must've missed it.

The only "deal" offered on the dashboard was £1 per month dearer than the email had offered, but I couldn't be bothered to argue the toss over 25p per week. Too old and ill now to get into this game of "negotiate your own renewal price" every year. I know that inevitably leaves me paying over the odds, but some things are not worth the hassle.

I agree.

As long as the contract starts in the region of £25-30/month I have no real complaints and class it as a decent price for the service given.

My own goal is if its a 2 year contract I expect starting closer to £25/month, a 1 year contract I expect closer to £30/month. Also it should be no more expensive per month than what a current new customer can get excluding any vouchers.

I saw this thread and wanted to share that I only received the 'your email is transferring' email early Jan-26, which coincides with the overall broadband renewal timeframe. I don't use the Plusnet email, so I registered with them NOT to transfer to the 3rd party.

I haven't used my PN supplied email for many years (I got my own domain soon after the great PN email meltdown in 2007(?) ) I'm surprised they have taken this long to discontinue it. I also moved my website away from PN many years ago, though amazingly it's still there and looking a bit out of date. I must try to find a way to disable it.

They will be transferred gradually so as not to overwhelm the new company.

In reply to a post by pyarwood:

They will be transferred gradually so as not to overwhelm the new company.

It is being done piecemeal but if you look at the PlusNet forum, from the number of complaints (including mine), it still seems as if they've 'got it round their necks'

I always use my own domain because its unaffected by ISP or provider move.

Yes, there was a link in the original notification email which you could use to opt out if you didn't want to bother with a transfer. Although I haven't used my PN email for quite a few years I did keep the mail account so I thought I'll wait and see when the transfer happens and then decide what to do.
There was also a link to an FAQ which I didn't bother reading then for the same I'll wait and see reason. My transfer completed the other day when I had an email from Greenby. What surprised me a little was the fact that I have a 30day trial period before they want £15 p.a for the service! I would have thought that would have been mentioned in the original email as a fairly big headline item - it's because I no longer have broadband with PN I discovered when I read the FAQ where it was buried towards the end of that FAQ.
Not that it bothers me at the end of the day, I'll just close the Greenby service as detailed in their email.

The email from Greenby that I got was explicit and said among other things -

"Free for 2 Years, Then Just £15 Per Year
Your Greenby email service is free for 2 years. After that, an annual fee of £15 (including VAT) applies to continue using the service. During the free period, you’ll have full access to your email and all of Greenby's great features. We've also increased your mailbox size from 1GB to 2GB. If you ever need more space, upgrades are available"

Do you clear your mailbox, does it contain several GB's of old stuff?

Edited by longedge (Sun 22-Mar-26 09:09:05)