I must admit they do go out of their way for technical issues etc, but sometimes they bury their heads in the sand on other issues not so specific. Funny thing i left because of a problem with the way there forum was run their forums and one of their moderators following me on the net to goad me. The problem there was PN did nothing about a customer being treated like that and let it go. The moderator was more valuable as an asset then an ordinary customer. That's where my problem is with plusnet, it goes a lot on a personal level of who you are and who you know.

Saying all that, the email lapses did not affect me, as i use hotmail. Plus my connection hardly every went down, more stable than any other provider, but they still lost my custom, when all they had to do was apologise.

Edited by deleted (Wed 28-Nov-07 23:15:31)

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I see lot of PN staff trying to go out of the way to help people here, don't know much about how they deal within their own forums etc.

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They are extremely fast on their forums, usually answering within minutes ;-)

Only problem is if one of them disagrees with a post they form a Pincer movement and attack in dozens very quickly ;-)

Edited by deleted (Thu 29-Nov-07 00:22:02)

bit like here sometimes lol

That's what happened to me and boy did i get the rough treatment. The trouble was it was not by other members but by the moderation team. I picked a few holes in a few things i did not like and my cards were marked, with total disregard that i was a customer.

TBH tho i was going to leave because i was interested in vision, i only stayed because i was misled in to believing plusnet were getting vision, but i left because of my forum incident and the truth about vision came out a few days later. That i was misled on the phone about plusnet getting vision.

If someone says something that I don't agree with in principle then I'll offer my opinion as to why I disagree. I don't think I'd quite have called it a pincer movement

Regarding the earlier query, we're more active on our own forums (understandably) although we're always happy to hhelp out wherever needed.

Post deleted by paddyclark

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Only problem is if one of them disagrees with a post they form a Pincer movement and attack in dozens

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There's a technical term for this - it's called "multi-pronging". Rather like "multi-tasking" but one gets to the point quicker

Post deleted by dusty

Edited by deleted (Thu 29-Nov-07 13:12:26)

You will find for some reason Paddy is allowed to have a go at anyone posting an "anti" PN comment.
I think the Mods have him on ignore

Ive discussed this with Dusty, david and he was happy to accept that I was not having a personal go at him, If in doubt ask him and cut the bull.