Thank you James, hopefully the usage reset will happen soon.

Hi James

The speed is now back to normal, thanks, although the usage shown has not changed.

Since I changed the password the usage has returned to normal and I have been logging into the portal using the new password. However this morning I tried to log into the portal with the new password and it was rejected. The old one worked again. This is most disconcerting, is it a problem at your end? or has my account been compromised in some way? Please advise what I should do.

Hi there,

Initially I would suggest changing your password again. I haven't seen any other similar complaints regarding the password issue.

There's a bit of a problem with doing manual usage resets currently, which our Network team is looking into.

Hi James

After logging into the Portal with my old password, I tried to use the change password facility only to be told that the Current Password (i.e. the old password that I entered) is not correct. But I had just used it to log in!, so there is something strange going on. Hopefully my broadband link is secured by my new password and this quirk only affects the portal. It would be good to get it sorted though as it could become very confusing.

Thanks for that.

If you try the password change request again and give it the new password, does it then allow you to change your password?

I'm asking one of our Developers about this to see if he can see a problem.

I put in the new password as the current password and then put in the new password as the one to change to as well. That worked successfully so I logged out and logged in again. This time I had to use the new password and the old one would not work. All seems OK again but is it going to go wrong again after a few days??

Thanks

Edited by unspelt (Fri 21-Dec-07 12:46:57)

It should be fine now.

It's actually a known problem that's ben worked on currently and we'd had to roll back to yesterdays passwords.

So, gladly nothing more sinister.

Well it wasn't actually yesterday's password, but never mind, at least it can be explained. It had me worried for a minute after the other problem. Thanks very much for your help.

unspelt,

When did you first change your password?

Rgds,

I first changed my password last Tuesday (18-12-07) mid morning and it was effective straight away. I then used it successfully for logging into the portal and for my router. However this morning about 11:00, I tried to log into the portal and found that I had to use my old password. You can see the rest of the sequence in this post. I trust this helps.