I am really not happy with this. The archive process stated that I had 180 days before things were archived! Not only that, but it said nothing about them being subsequently deleted!!!

You received the email after the archive had already happened and this is the only place the 180 days is stated. The website states that free dial-up accounts will be deactivated after 90 days as happened in this case.

In reply to:

---

To prevent the loss of your email service you should connect to your email, FTP space or use the account dialup number at least once every 90 days.

---

Sorry you aren't happy with this but I've explained how and why things happened in this and my previous reply.

This link:

http://comms.plus.net/blog/index.php/category/general-plusnet-news/

states: "We

We can't store archived mail indefinitely as this would start to take up storage. Therefore we remove this after it's been archived for 30 days. This is no help to you but this info has now been added to the email sent when a mailbox is archived.

No, this doesn't help me now because you've deleted my emails with no prior warning!

180 days before things are black holed. That's what I read from your site to be true. The fact that you specify 90 days before archiving and 180 days for black-holing, you would assume that archived material is retained for 90 days. Not 30 days. You've never told me 30 days. How would I know this?

I think you should demand a refund of the subscriptions you've paid for the last 6 months.

In reply to:

---

I think you should demand a refund of the subscriptions you've paid for the last 6 months.

---

Why?, according to you PN haven't done anything wrong?

I think you may find it was sarcastic.......

And he twines about others being unhelpfull

I am sorry that you've been so inconvenienced by this. The general policy around this does need a proper review and that's something I'm actively working on at the moment.

Our problem until recently was the sheer volume of untouched spam sitting around in hundreds of thousands of unused mailboxes. This was something that was taking a lot of time and resources to maintain, not to mention shed loads of power, air-con etc. Looking at this objectively I don't personally believe the policy is too unfair for free accounts, provided we do set the proper expectation. In this case we obviously failed to do so, but the policy is no different to Hotmail etc do either.

Also it's worth mentioning that now we have Spam much more under control, this policy is something we should be able to get a good process for. We are storing something like 80% less mail now, so we are generally in a much better place.

I do realise none of that helps you out much though. If there is anything more you think we can do, please feel free to drop me a PM and I will offer any further assistance I can.

Ian