Escaping from plusnet

Hi all, i signed up for PlusNet Broadband Plus up to 8Mb (Annual Contract, Activation and Modem Offer) on 11/06/2005, i moved flat on 26/09/2007 an stayed with plusnet, they gave me a 'Free House Move' �40.00(upon cancellation)

I am now moving flat again, this time to an area that o2 & be-unlimited supply, i raised a ticket about cancelling my broadband and they have requsted �210.89 as final payment.

This breaks down as:
Deferred House Move= �40.00
Subscription charge covering period between next invoice and end of contract (342 days)= �170.89
Total= �210.89

Can someone please give me some advice as to how i can get out of paying the full years subscription charge, i was under the impression that i would only have to pay one months charge as i had been with them for well over a year.

In reply to:

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PlusNet Broadband Plus up to 8Mb (Annual Contract, Activation and Modem Offer)

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Clearly says you signed up for an annual, not monthly contract.

When you moved house you signed up for another year, and took the free move (which has to be paid back if you cancel within a year).

So no, you can't get out of it because of the choices you made...sorry.

Due to the contract you signed up you don't have much choice. What you try asking them about is moving to a product that suits your needs better.

Like i said i was under the impression that after the first 12months i would be on a monthly rolling contract, thats usually the case with annual contracts.

I was thinking i could possibly upgrade to option 1 or 2 which are monthly contracts i believe, then cancel after my first month, then i would only have the �40 defered house move payment.

When you moved house you renewed your contract for another 12 months.

Not sure whether your plan will work. If you wait until tomorrow someone from PN will confirm, I'm sure.

Moving house does not start a new 12 month contract. The only T&C with a house move is if you move within 12 months you have to repay the deferred �40+VAT house move costs, which is what you will have to do in this case.

All PN residential annual contracts revert to a monthly contract after 12 months and that is the situation you are in now.

The CS agent has not understood what has happened so you need to query the costs and state you have been with PN for more than 12 months so are on a 30 day notice period..

Note: even though you revert to a monthly contract after 12 months, the product description remains as it was and will still say annual contract.

If you post the ticket number one of the comms team may see this and explain further.

Just to check - did you at any stage take up a �5 off for 6 months offer?

To expand on what Jelv is hinting at, if you did, it means you started a 12 month contract when you accepted the offer.

No, at no stage did i take that offer.

I can confirm i never took up that offer, i never even knew it existed.