Just got letter from BT confirming that they've received an order to transfer phone service - this will take place on 22nd Feb unless I phone them by 4pm that day to cancel.
They don't say who service is going to but this letter should prevent slamming.
They have given an estimated final account of �9.82 which must include rental from 1st to 22nd Feb.
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Mand is usually very good at replying; perhaps it�s her day off. PN do allow her a day off once each year, but only on the 13th when the month has 29 days.