Plus net's handling of my complaint

I am reporting back after having sent my userid to Mr Chris Parr regarding the issues I had with Metronet - I cannot make any entries under my original posting so am creating a new thread.

I would like to thank Mr Parr for his swift and efficient handling of my complaint. Within a few hours, he had investigated the issue and called me with a resolution. He also stated he would credit my account with the amount of the overcharge I incurred 2 months ago. It is very laudable of a company to refund a customer with the excess amount charged after the customer has left.

Of course, I must also thank the other users on the forum for their positive remarks and encouraging me to send my details to Plus net.

Edited by jb0nd (Mon 17-Mar-08 18:33:48)

I'm sure we're all glad to see that this matter has been resolved to your satisfaction.

Thanks for starting a new thread.

It's a good result for you, glad you decided to give your details

I wonder what the outcome would have been if you hadn't posted here and supplied your username, debt collectors wasn't it?

he wouldn't have got anything, because PN had messed up internally and didn't know they still had a problem. It happens, that why sites like this exist and that why PN take an active part here to try and catch stuff that falls through.

Did you geniunely not know that?

Notwithstanding that forums shouldn't be needed to resolve issues they are an extra resource.

Glad that the poster has resolved the issue and hopefully if there is loophole in system this BBS has helped to highlight it so that is can prevent a reaccurace which will benefit other users.

So my glass is half full, and the OPs I hope (only half because it should not have happened)........... unlike yours it seems.

As it was he got hassle and threats of debt collectors, which probably would have appeared had he not posted on here and got it sorted out. What is it the Comms Team have that the CSC don't when it comes to problem solving?.

its just escalation level, and the power to sort the bigger things on the spot. Again did you geniunely not know that either? you seem not to be firing on all cylinder today

In reply to:

---

I wonder what the outcome would have been if you hadn't posted here and supplied your username, debt collectors wasn't it?

---

First of all thanks again.

You are of course correct that I would have had to fight the matter legally and no one would have benefited. However, during our phone conversation I was assured that the manner in which my complaint was handled would definitely be addressed by internal procedures.

In reply to:

---

I was assured that the manner in which my complaint was handled would definitely be addressed by internal procedures.

---

I'm pleased it's sorted for you, but we've heard this before.