I asked a question about this thread, it was answered and replied to. As far as I was concerned that was it. It appears it needed clarification for you.

Sorry, genuinely my mistake in that case - I thought it was the conversation in the other thread as it was very similar - you may not see that but it was how it appeared to me. Anyway, no harm done.

An easy mistake to make, given the section and poster.

I just moved ISP myself and was going to move to Plusnet, untill I seen the adverts on the TV and radio, and thought this might just happen with too many new customers

Just because an answer is not the one you want does not make it invalid. There was one in the post "No"

Because of this, and other posts of similar attitude sub thread closed and expect better behaviour next time.

Watching the Plusnet Community forums my advice would still be the same - don't risk moving to Plusnet at the moment. If it goes well, great, but if anything goes wrong you may face long delays in getting it sorted. Two or three days for a ticket to even be looked at does not seem uncommon.

We were told about all the extra agents coming on board, but now they've closed the Durbun based support down which has had an impact.

Here's an example of the type of delays new users face when BT mess things up. Plusnet are not keeping on top of them to get things resolved and are failing to inform users of progress within the timescales they themselves set: http://community.plus.net/forum/index.php/topic,9054...

Another current issue is that on some ticket queues if users add an update after a day or two asking about progress it pushes the ticket to the back of the queue.

Jelv; I'd been away from the PN community forums for a few months but yesterday i posted what I thought would be a simple question for the support staff to answer. I was supprised to find my question ignored by PN staff. I know you are a frequent visitor to the PN forums, what has happened to the support staff of a year or two ago like Mand, Bob, James and a few others, always got a good response from them.

@paulgul, I'm pretty confident that nobody has purposely ignored you. Perhaps you could link me to the post in question?

Hi Bob,
I see there was a reply from Adam today,

http://community.plus.net/forum/index.php/topic,9099...

http://community.plus.net/forum/index.php/board,3.0....

In reply to a post by bpullen:

@paulgul, I'm pretty confident that nobody has purposely ignored you. Perhaps you could link me to the post in question?

Sorry Bob, I missed your reply, its all sorted now, I have to say once PN found the post I've had a good response, I think perhaps it just got overlooked to start with.
Good to see your still around.
Paul