Here is my recent experience with two tickets :
Raised ticket 1 on Sunday 6th to reset my SNR to get some more speed out of my line.
This was actioned on Thursday 10th - 4 days later. I was not contacted. But I am very happy, my IP profile has gone from 1250 to 2500.

Raised ticket 2 on Tuesday 8th with a simple question about contract length after upgrading to a current offering. I received an immediate response saying I had not asked a question. After checking I found that my text had been truncated. After resending I received an immediate response saying that my question was incomplete again. I then resent the question omitting all non alphanumeric characters.
I then received a rapid response which answered my question. All of this happened during the course of one evening.

So it seems a bit inconclusive as far as PN are concerned. My two responses were straight away (excellent) and 4 days (unsatisfactory).

This thread leaves me in a dilemma. My exchange is being FTTC enabled sometime before early 2012 as one of the RTI winners. I see that PN are currently testing FTTC and no doubt will have an ISP offer when I come to upgrade but do I want to stay with them if their previously excellent service is now compromised.
So I will be waiting and watching during the year that I have to decide who to go with.

Not ideal, but more of a worry would be the speed.

Are PN keeping pace with new customers with new pipes being switched on?

Yes.

They are still lighting pipes: http://usertools.plus.net/status/archive/1297158310.htm

They've recently announced a new network using four 10Gbps host links (with two more 10Gbps host links on order): http://community.plus.net/blog/2010/12/17/new-plusne...

They've started moving 20CN users over to IPSC on the new network.

Cheers for the reply.

Although CS is a currently an issue, glad to see it's not like the old days.

Interesting.

My pings increase from low-mid 20s to high 20s around the 8th of the month. Coincided with a router reboot though. Hmm.

What's the ending of your connection user name (the part after the @)?

I think your somewhat of a vendetta will turn out to be fruitless. I shouldn't feel the need to apologize for helping people with their broadband queries, and as for insults, its reciprocal and works both ways.

Now trot on, Jelv.

Helping people?

I fail to see how telling people totally duff information and refusing to back down when proved wrong is helping!

You are not the OP, and the OP confirmed the he has got his problem sorted. So what's YOUR problem?

Clearly your on a ego trip and I'm going to let you spin this one out yourself on your own fantasy land

Yes - the OPs problem is resolved. Now who helped and who hindered?

I said he needed to ask for the upstream to be uncapped and that Plusnet always cap the upstream by default. In one of your responses you said

In reply to a post by krazykizza:

my point remains valid. SNR being 30db upstream, far higher than what is normal for a WBC connection indicates to me a faulty line, and not a sync rate cap.

Ben Trimble from Plusnet posted:

In reply to a post by bentrimble:

Cheers for the PM. Your profile is...

WBC 160K - 24M Medium delay (INP 1) 15dB Downstream, 448 Medium delay (INP 2) 6dB Upstream (ADSL2+)

Which means target SNR margin on the downstream of 15dB and 448k capped upstream. I've submitted an SNR reset (re-starts training) and an order to uncap your upstream. Please leave everything powered up and plugged in with NO reboots and it'll train in at the best possible speed.

Enjoy

The OP later posted

In reply to a post by Wangmaster:

Just thought i'd post back to say things have improved somewhat:

Uncapped upstream now (yes, it was capped ).

I think it is important that people knows whose advice they can trust on these forums, and also those who will never admit it if they make a mistake.