TR069

A neighbour of mine is with Plusnet and couldn't get onto the web. I checked the router setup and the username had been changed to [email protected].

Why did this happen?

Who did it?

What went wrong?

It may help if you said what router he is using etc.

Open wireless network with default username and password?

Edited by wingco1 (Sun 10-Apr-11 10:52:47)

This username is the one used for our Easy Setup.

http://www.plus.net/support/broadband/hardware/tr69f...

It wont provide internet access, only access to the platform to set itself up.

If this was a modem purchased from a third party, this may happen due to disassociation from another customers account.

If the serial number is registered to their account correctly, holding the reset button from 7 seconds and then allowing 5 to 15 minutes should bring it online.

In reply to a post by prichardson:

This username is the one used for our Easy Setup.

http://www.plus.net/support/broadband/hardware/tr69f...

It wont provide internet access, only access to the platform to set itself up.

If this was a modem purchased from a third party, this may happen due to disassociation from another customers account.

If the serial number is registered to their account correctly, holding the reset button from 7 seconds and then allowing 5 to 15 minutes should bring it online.

Thanks for that. The intarwebs had been working fine for ages but then after coming back from holiday, when switching the router back on it was set to TR069.

Maybe the firmware has been updated or something?

Anyway, instead of something happening, it remained stuck on TR069. I was summonsed to fix it, and a call to CS allowed me to discover what username and password should be put in where.

It was Gordon Brown.

In reply to a post by Techworld:

It was Gordon Brown.

I agree that incompetence and arrogance are also GBruin's attributes, I think in this case the blame lies with the ISP, who appear muted on the subject.

In reply to a post by BatBoy:

the ISP, who appear muted on the subject.

?

In reply to a post by prichardson:

This username is the one used for our Easy Setup.

http://www.plus.net/support/broadband/hardware/tr69f...

It wont provide internet access, only access to the platform to set itself up.

If this was a modem purchased from a third party, this may happen due to disassociation from another customers account.

If the serial number is registered to their account correctly, holding the reset button from 7 seconds and then allowing 5 to 15 minutes should bring it online.

This doesn't apply, as previously explained.

I think in this case the blame lies with the ISP, who appear muted on the subject.

and a call to CS allowed me to discover what username and password should be put in where.

seems good support to me