Well it's good to see the low error counts there, even for 30 minutes. How long can you stay connected like that, to see if things go wrong?

Please can you go into your Plusnet Control Panel and look for the "Current Line Rate". It should be 6000kbps.

If it is, then are downloads now OK? If it isn't, what is it?

and again after a reconnection below
DSL Connection

Link Information

Uptime: 0 days, 0:01:22
DSL Type: G.992.1 annex A
Channel mode: Interleave
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,220 / 7,424
Bandwidth (Up/Down) [kbps/kbps]: 448 / 7,328
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 119.00
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 18.0 / 35.0
SN Margin (Up/Down) [dB]: 27.0 / 11.5
Vendor ID (Local/Remote): TMMB / P
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0

current line speed is 6000kbps on the plusnet website.
it took 3 seconds to open the plusnet.net website, usually around 30-120seconds

does that mean its my 2m cable or the socket or sky and telephone plugged in?

In reply to a post by john22rob:

does that mean its my 2m cable or the socket or sky and telephone plugged in?

Yes, probably.

Re the BT speed tester itself, the fact you now have that running may be just that something has been fixed re the problem some other Plusnet customers are having with it. Or your setup as it was had such an error rate it just couldn't run.

We need to add things back one at a time, and also check something else - which is just looking at something. With a bit of luck in a few days we could have you connected at 8Mbps with approaching 7Mbps downloads.

Are there any wires connected to the back of the faceplate as in the picture? If there are, which number terminals, what colour on each terminal, and is there more than one connection to each?

If there are no wires to it, just replace it and see how things are with just socket >> filter >> ADSL cable >> router as now. Stats and download speed.

there are no wires connected to the back of the face plate.
i have now added it and the speed seems ok still. the speedtester.bt still worked, the results below. i will now add back the extension cable


FAQ

Results Image not loaded

Test1 comprises of Best Effort Test: -provides background information.

Download Speed
5309 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 5309 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7328 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6000 Kbps

i think i have it all sorted now... results below from my router....and no error seconds!! yeah!!!
i was wondering if it would be wise to turn off interleaving? i use the xbox 360 and a better ping would be great. my current ping is at the bottom. thanks for everyones response so far. im just looking at ways to improve everything so any advice welcome

DSL Connection

Link Information

Uptime: 0 days, 0:52:13
DSL Type: G.992.1 annex A
Channel mode: Interleave
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,180 / 6,848
Bandwidth (Up/Down) [kbps/kbps]: 448 / 6,688
Data Transferred (Sent/Received) [kB/MB]: 0.00 / 35.34
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 18.0 / 35.0
SN Margin (Up/Down) [dB]: 26.0 / 12.0
Vendor ID (Local/Remote): TMMB / P
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 711
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0

Ping statistics :
Packets: Sent = 269, Received = 269, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 36ms, Maximum = 83ms, Average = 38ms

Edited by deleted (Mon 18-Apr-11 21:17:48)

So what is still disconnected, if the line is now OK?

everything is now connected.....except the extension lead(this was the problem) it was brand new too. ive moved the router closer to the main socket

See the bottom of this page on my website, if you want to try using the extension lead.

What you need to do now is try to stay connected for 10-14 days. It's OK to turn computers etc. off but leave the router connected/sync'ed.

If things work as they should, the system will then knock your connection time noise margin down from 12dB to 9dB and automatically re-sync. Then maybe the same again, down to 6dB, 10-14 days later.

As a result you should connect at 8128kbps, or possibly 7616kbps because of the interleaving.

You will probably never see a 6dB margin reported though. See the Noise Margin page, and the High Noise Margin one in the Troubleshooting section.

If nothing happens after 14 days, even with a single day-time reconnection, come back. You may need to get it rest manually.