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Standard User deleted
(deleted) Mon 18-Apr-11 12:41:03
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Re: TR069


[re: ggremlin] [link to this post] 		 
In reply to a post by ggremlin:
I think in this case the blame lies with the ISP, who appear muted on the subject.

and a call to CS allowed me to discover what username and password should be put in where.

seems good support to me
I'm trying to find out why it happened, and if it will happen again?
ISP Representative chrisparr
(isp) Mon 18-Apr-11 13:45:20
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Re: TR069


[re: deleted] [link to this post] 		 
If you factory reset the router, or perform a firmware upgrade then it may have that username in again as that's the default one in there.

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User deleted
(deleted) Mon 18-Apr-11 18:07:29
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Re: TR069


[re: chrisparr] [link to this post] 		 
The router was simply powered up after a holiday. It was working perfectly before the holiday, and had been powered up and down several times.


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Standard User RobertoS
(sensei) Mon 18-Apr-11 18:08:26
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Re: TR069


[re: chrisparr] [link to this post] 		 
Shouldn't that automatically pick up the connection details though Chris? I thought that was the whole point of TR069.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
ISP Representative chrisparr
(isp) Tue 19-Apr-11 08:17:33
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Re: TR069


[re: RobertoS] [link to this post] 		 
Yes, but sometimes it can take a while and on rare occassions it may not connect automatically if the ACS is down/busy. It should then forward to the 'walled garden' and prompt for login.

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User deleted
(deleted) Tue 19-Apr-11 08:45:31
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Re: TR069


[re: chrisparr] [link to this post] 		 
In reply to a post by chrisparr:
Yes, but sometimes it can take a while and on rare occassions it may not connect automatically if the ACS is down/busy. It should then forward to the 'walled garden' and prompt for login.
That sounds like what happened. Thanks.
Standard User RobertoS
(sensei) Tue 19-Apr-11 14:52:40
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Re: TR069


[re: chrisparr] [link to this post] 		 
Thanks Chris. It had me baffled smile.

Things like that falling over now and then is not surprising - just a pain when they do.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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