Interleaving Request

I seem to be having trouble getting Plusnet to turn interleaving off on my line. It activated due to a faulty router that kept rebooting every 20minutes. I requested it be turned off and was told it was on automatic and if I wanted it off completely to get back in touch. I got back in touch saying I wanted it off completely to be told again its on automatic. Can someone look into this for me?

Transcipt of ticket below:

[Support Wizard Journey]
[Interleaving]
[Report a Broadband Fault]
[DSL Max Interleaving]
[Additional Information]
I would like interleaving to be turned off on my line please. Thanks

Copied To:
- CSC Analyst
5:25pm, Tuesday 19 Apr 2011
Dear Mrs
Thank you for your query.

I have checked and interleaving is currently set to automatic.

This means it turns on when it is needed and turned off when not.

This should only come on when required.

If you are sure you want us to completely turn it off please confirm.

Please do not hesitate to get back in touch online at http://contactus.plus.net or by phone on 0845 140 0200 if we can be of further assistance.

Kind regards,


Your Response
12:31am, Wednesday 20 Apr 2011

I would like you to turn interleaving off all together thanks


- CSC Analyst
4:56am, Wednesday 20 Apr 2011
Dear Mrs
Thank you for your query.

Interleaving is set to automatic

This means interleaving will only kick in when there are frequent disconnections on your line or when a fault is present on the line. This is used to stabalise your connections

This means interleaving will have no effect on your line regarding performance.



Please do not hesitate to get back in touch online at http://contactus.plus.net or by phone on 0845 140 0200 if we can be of further assistance.

Kind regards,

If someone from Digital care is going to look at this they will need to find your account; posting the ticket number would the best way.

Hi Footys,

I have placed an order for interleaving to be turned off. This should take effect within 24 hours. I have updated your ticket with this confirmation also.

Jojo

Jojo has sorted you out.

However, whoever replied to your original request in wrongly informed - ie badly trained.

The Auto setrting only means that if it is initially on "Off", then the DLM is allowed to turn it on if it deems it appropriate. As opposed to a "fixed Off" setting.

It never turns Interleaving off once it has turned it on, and so far as I know there is no (ISP) option at initial connection to set it to Auto and On.