RobertoS, thank you so much for you help/advice. i will leave it now and see how it goes over the next 10-14 days and see if the noise margin goes down.

cheers

hi, after more than 10days these are my router stats.

Link Information

Uptime: 10 days, 4:29:51
DSL Type: G.992.1 annex A
Channel mode: Interleave
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,180 / 6,848
Bandwidth (Up/Down) [kbps/kbps]: 448 / 6,688
Data Transferred (Sent/Received) [kB/GB]: 0.00 / 14.80
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 18.0 / 35.0
SN Margin (Up/Down) [dB]: 26.0 / 13.0
Vendor ID (Local/Remote): TMMB / P
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 1 / 0
FEC Errors (Up/Down): 63 / 491,074
CRC Errors (Up/Down): 47 / 1,072
HEC Errors (Up/Down): 22 / 10,927

it seems to wok better now but the stats havent dropped. in the FAQ's at plusnet it says stats should change after 3days. any further advice please?

That is looking great. But I did say 10-14 days from the "good" connection. I'm afraid you possibly need to wait just a few more days. (I admire your patience so far - most people get edgy much sooner ).

Does the BT Speed test run for you yet?

You could try just one reconnection with little risk, but I wouldn't.

The 3-day thing you have seen in the plusnet FAQs isn't to do with your stats, it is to do with your IP Profile, and is wrong anyway lol. The system for that changed in August 2008, see this page. You'll also see a page there about Noise Margin, and in the Troubleshooting section there is one about what you have - a High Noise Margin.

If the BT test runs, paste the results as far as the end of the numbers. Also if you go into your Plusnet Control Panel, the "Current Line Speed" which apparently is well-hidden should be the same as the IP Profile.

thanks again for your reply, ive been getting impatient for a while lol. bt speed test results below.

Download speedachieved during the test was - 5029 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6688 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5500 Kbps

from plus.net it shows
Phone exchange:
BENTLEY
Estimated line speed:
7Mb (Accurate to within +/- 1Mbit) - Checked on 2011-03-11 15:57:12
Current line speed:
5.5 Mb

i will now have a read of of your link to noise margin.

cheers

That all looks fine . Just a question of getting the noise margin sorted now, and you should get a 6500 or 7150 IP Profile .

I like that estimate . Obviously not specific to the type of connection, as on an "up to 8Mbps" connection your maximum actual download is below 7150kbps.

hello again,

i went on holliday and so i had to wait for an extra week to see if things had improved. Well... i have included the stats from the router and from the btspeedtester. noise margin has decreased down to 9 now and the bandwidth has increased to 8128. unfortunatley it seems my router reset it self today....about an hour before i got home!

DSL Connection

Link Information

Uptime: 0 days, 4:23:12
DSL Type: G.992.1 annex A
Channel mode: Interleave
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,224 / 8,128
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [kB/MB]: 0.00 / 35.83
Output Power (Up/Down) [dBm]: 12.5 / 19.5
Line Attenuation (Up/Down) [dB]: 18.0 / 35.0
SN Margin (Up/Down) [dB]: 28.0 / 9.0
Vendor ID (Local/Remote): TMMB / P
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 4 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 5 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 152
HEC Errors (Up/Down): 0 / NA

Download speedachieved during the test was - 4880 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5500 Kbps

what do you think? i notice that the IP profile hasnt increased. also my download speed has got worse. i have attached my speed test history from mybroadbandspeed.co.uk

Date Download Speed Upload Speed
Today 15:51 5180 kbps (648kB/s) 166 kbps (20.8kB/s) Share
Apr 28, 23:52 5346 kbps (668kB/s) 374 kbps (46.8kB/s) Share
Apr 27, 23:03 5336 kbps (667kB/s) 367 kbps (45.9kB/s) Share
Apr 26, 01:08 5333 kbps (667kB/s) 374 kbps (46.8kB/s) Share
Apr 18, 21:27 5333 kbps (667kB/s) 378 kbps (47.3kB/s) Share
Apr 18, 20:34 5333 kbps (667kB/s) 365 kbps (45.6kB/s) Share
Apr 18, 19:46 5687 kbps (711kB/s) 377 kbps (47.1kB/s) Share
Apr 18, 18:31 5713 kbps (714kB/s) 376 kbps (47kB/s) Share
Apr 18, 17:43 5706 kbps (713kB/s) 364 kbps (45.5kB/s) Share
Apr 18, 17:36 5694 kbps (712kB/s) 149 kbps (18.6kB/s) Share
Apr 17, 14:45 5651 kbps (706kB/s) 163 kbps (20.4kB/s) Share
Apr 14, 22:38 5709 kbps (714kB/s) 165 kbps (20.6kB/s) Share
Apr 14, 19:03 5769 kbps (721kB/s) 163 kbps (20.4kB/s) Share
Apr 14, 13:27 5634 kbps (704kB/s) 160 kbps (20kB/s) Share
Apr 13, 22:15 5639 kbps (705kB/s) 128 kbps (16kB/s) Share
Apr 7, 13:32 6397 kbps (800kB/s) 380 kbps (47.5kB/s) Share
Mar 23, 22:26 6537 kbps (817kB/s) 375 kbps (46.9kB/s) Share

thanks

Edited by deleted (Wed 11-May-11 16:02:04)

unfortunatley it seems my router reset it self today....about an hour before i got home!

That is very possibly just what we were waiting for. Just took it's time deciding to do it. When it lowers the sync-time noise margin, which gives a higher connection speed, it (normally) forces a reconnection there and then.

If that was the first time it hit 8128kbps, which it probably is, then it will take 3-5 days for your IP Profile to rise to 7150kbps.

At that point - Result!

hi,

just ran the bt speed test again and the results are below.

Download speedachieved during the test was - 4925 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

ip profile has increased as you suggested. download speed still seems slowish at 4925Kbps

will this increase with time or would a manual reset be needed? the router stats seem to be around the same.

thanks

I suspect the PlusNet IP profile for your line (shown in your members area under "Connection Settings -> High-speed Broadband") is still at 5Mb. If that's the case, that's your limit until it rises to match the BT setting of 7150kbps. Mine got 'stuck' at 4.5, a quick ticket to the support team and they got it un-stuck within the day.

Andrew

Sounds that way. Though if the BT rise only recently happened it could just be the normal delay in the update getting into Plusnet's system. It isn't a real-time update.

I'd expect it to be correct by the morning though, or even already (just checked the post times).

Edited by RobertoS (Thu 12-May-11 23:26:52)