FTTC installed - very happy

Got my connection upgraded to fibre today, long way from exchange so was on 3 meg at best, estimated FTTC speed 31.2 Mb, have got actual speed test results of 39-40Mb, wonderful!

The process was managed by Plusnet extremely efficiently from start to finish, I was kept informed at all times and everything happened when it should have. The Openreach engineer was very pleasant but did express surprise at Plusnet's 2Mb upload cap, he thought it was a fault when he tested it at the cabinet and had to phone to check. It doesn't bother me at the moment as it's a heck of a lot faster than the previous upload speed, but I await the launch of 10Mb upload with interest.

Congrats - how far are you from the cabinet? and how long after the new larger cabinet was physically installed the street was the service made available to you.

In reply to a post by DRW:

Congrats - how far are you from the cabinet? and how long after the new larger cabinet was physically installed the street was the service made available to you.

Must be around 1/4 mile to the cabinet. I don't know exactly when it was installed as I only found it quite recently but I don't think it was much more than a month or so. BTW my speed has now dropped from 40Mb to less than 3Mb as my 3Mb Plusnet profile has kicked in but hopefully Joanne is sorting that out for me!

In reply to a post by kasg:

Got my connection upgraded to fibre today, long way from exchange so was on 3 meg at best, estimated FTTC speed 31.2 Mb, have got actual speed test results of 39-40Mb, wonderful!

Glad to hear your good news, Kevin.
What exactly did the OR engineer have to do at your end ?

Wagstaff

In reply to a post by Wagstaff:

In reply to a post by kasg:

Got my connection upgraded to fibre today, long way from exchange so was on 3 meg at best, estimated FTTC speed 31.2 Mb, have got actual speed test results of 39-40Mb, wonderful!

Glad to hear your good news, Kevin.
What exactly did the OR engineer have to do at your end ?

Wagstaff

Hi, he phoned me from the cabinet when he was about to swap the line over to warn me that my line would be disconnected and that he was on his way. When he arrived he just replaced my ADSL faceplate with the chunkier Openreach version (which I believe is, to all intents and purposes, the same), connected up the modem, drunk a cup of coffee, I connected the Plusnet supplied Netgear router (which I had already configured) and after a couple of minutes it all just worked - the first two speedtest.net tests I did gave 39Mb and 40Mb, slightly lower using mybroadbandspeed.co.uk. The BT speed tester didn't want to play.

My Plusnet profile has just been increased to 37Mb so hopefully I'll get my Fibre speeds back again in a few minutes.

In reply to a post by kasg:

The Openreach engineer was very pleasant but did express surprise at Plusnet's 2Mb upload cap, he thought it was a fault when he tested it at the cabinet and had to phone to check.

The 2Mbps upload limit is applied at the Wholesale level, not at our end (where the assured rate is actually set to 10Mbps).

The 2Mbps and 10Mbps variants have different wholesale rental costs.

Odd that the Openreach engineer thought it was a fault though because AFAIK BT have a 2Mbps upload product too?

In reply to a post by kasg:

BTW my speed has now dropped from 40Mb to less than 3Mb as my 3Mb Plusnet profile has kicked in but hopefully Joanne is sorting that out for me!

Has it been sorted now?

In reply to a post by bpullen:

In reply to a post by kasg:

The Openreach engineer was very pleasant but did express surprise at Plusnet's 2Mb upload cap, he thought it was a fault when he tested it at the cabinet and had to phone to check.

The 2Mbps upload limit is applied at the Wholesale level, not at our end (where the assured rate is actually set to 10Mbps).

The 2Mbps and 10Mbps variants have different wholesale rental costs.

Odd that the Openreach engineer thought it was a fault though because AFAIK BT have a 2Mbps upload product too?

In reply to a post by kasg:

BTW my speed has now dropped from 40Mb to less than 3Mb as my 3Mb Plusnet profile has kicked in but hopefully Joanne is sorting that out for me!

Has it been sorted now?

Yes, thanks Bob, now set to 37Mb (through Joanne on Twitter). Is this the highest value you use?

No, and speaking to Joanne I understand she's set it to 40Mbps at our end anyway?

In reply to a post by bpullen:

No, and speaking to Joanne I understand she's set it to 40Mbps at our end anyway?

Sorry, I don't want to tie up two of you! It says 37Mb on https://portal.plus.net/my.html?action=data_transfer...

In reply to a post by kasg:

Hi, he phoned me from the cabinet when he was about to swap the line over to warn me that my line would be disconnected and that he was on his way. When he arrived he just replaced my ADSL faceplate with the chunkier Openreach version (which I believe is, to all intents and purposes, the same), connected up the modem, drunk a cup of coffee, I connected the Plusnet supplied Netgear router (which I had already configured) and after a couple of minutes it all just worked - the first two speedtest.net tests I did gave 39Mb and 40Mb, slightly lower using mybroadbandspeed.co.uk. The BT speed tester didn't want to play.

Thanks for the info, Kevin. It is tremendous news to learn that 40Mb can be achieved on a long line !!
This must give hope to all those who live in the countryside and suffer from the problems caused by very low broadband speeds.

Wagstaff