Wrong Profile after moving to Pro

Could someone from CS look at this for me thanks.

I very recently moved from Pro to Extra with the Pro add-on but at present my broadband performance appears to be much worse with downloads only going at 60kBps max at present rather than the 200kBps that I should (and did) get on my line. General web browsing does not feel as quick as it did before I switched from the straight pro account.
Could someone check that the Pro add-on profile has been added properly as performance is not good and nothing has changed at my end.
It would also be good if my upload could be checked as I also sync about 850kbps but do not get anything above about 500k normally which is a pain when uploading Photos to my zenfolio account for backup.

Thanks
Fraser

Edited by wintersf (Tue 17-May-11 08:31:21)

Further info. Here is a speedtest that I have just completed and only got 0.5mbps for download and upload.

http://www.thinkbroadband.com/speedtest/results/id/1...

Also tried to download the test files that Zen ISP make available and only downloading about 50kBpbs.

Downloads at off peak time have been consistent at about 200kBps after 12:00 each night since I switched so again this indicates no problems at my end.

Thanks

Edited by wintersf (Tue 17-May-11 08:31:03)

It would be a good idea to post your router stats. See here for help finding them.

(Edit - I forgot, you need to contact their Chinese support desk to sort out "Wong" profiles.)

Edited by RobertoS (Tue 17-May-11 00:16:05)

In reply to a post by RobertoS:

(Edit - I forgot, you need to contact their Chinese support desk to sort out "Wong" profiles.)

There's a Wong profile here

Lol, maybe that is the problem then. The Wong profile cant be working very well.

As far as router stats go here they are -

Up 864000
Down 2551000
Down SNR 5
Down Att 66

Wong has now left the building

Also did a BT speedtest last night and got 1500kbps download speed and showing a 200kbps profile. Upload speed was over 800k according to BT but can only ever get about 400-500 on PN have spiked at 600k a few times but nothing approaching 800k.

And just tried another TB speedtest this morning and only managed 0.3Mbps download speed

http://www.thinkbroadband.com/speedtest/results/id/1...

This is very similar to the experience I had when I switched from PAYG to Extra + Pro. It took a bit of a blunt instrument to get the correct speeds to kick in in my case.