So are you up and running now with your new provider?

No I wouldn't pay for a service I didn't receive and nor would you have done if you had stayed with Plusnet. Once the fault was fixed Plusnet would have (as they always do in such circumstances) have given you a refund or a credit for the period when it was not working.

Once the fault was fixed Plusnet would have (as they always do in such circumstances) have given you a refund or a credit for the period when it was not working.

It seems that wasn't mentioned to the OP. Another poor piece of communication? If people aren't told this you can't blame them for moving.

Hope you got this sorted with another ISP now. I'd have been much more frustrated than you were, demanding compensation most likely.

Edited by ukhardy07 (Thu 02-Jun-11 15:38:10)

Perhaps the OP could confirm whether or not he was told this - I'd be surprised if he wasn't as it is the normal practice.

I'd be surprised if he wasn't as it is the normal practice.

In which case it should be on the website for all to see.

Get connected on 14th June.

Was not given this information. Only that I would have to pay the connection charge and pay for the router. If I fail to pay this it will be passed to the debt recovery team.

Imagine that in a court of law.

Judge: Why did you refuse to pay the connection charge Mr Spokey
Mr Spokey: Because I was never connected.

I'm a bit late to this thread but I have to say I have seldom seen in print such impressive corporate claptrap! After reading about "empowerment" and "outcomes" it is time to turn the computer off and go and do some gardening now that the rain has abated.