In reply to a post by meldrew:

I'm a bit late to this thread but I have to say I have seldom seen in print such impressive corporate claptrap! After reading about "empowerment" and "outcomes" it is time to turn the computer off and go and do some gardening now that the rain has abated.

You didn't mention the "bedside-manner", which is supposed to be a key attribute of any BT boost engineer !!

Wagstaff

Edited by Wagstaff (Sun 05-Jun-11 23:57:33)

In reply to a post by mr_spokey:

Now Plusnet are going to charge me for the router which they refuse to accept back from me and the connection fee plus they have already taken the first month broadband subscription. Why should I be out of pocket and have nothing to show for it but an unwanted router.

I would suggest you mention, to Plusnet, that the Sale of Goods Act may be enforced and that you are taking advice. You should find that they will, when pushed, refund all monies taken from you and provide the means so that you can return the unwanted equipment. You local Citizen's Advice Bureau will be able to assist.

And how does the fact that the EU actively denied PN the opportunity to rectify the problem affect your advise?

I do not think that I denied PN the opportunity to rectify the problem.In fact I waited three weeks and it was still not rectified. As a pensioner on a limited income and having spent £40 on mobile broadband during this period I could not wait any longer and decided to cancel my order and go with another ISP.
From the support for PN in your posts I assume that you are very happy with the service they provide as I'm sure are the vast majority of their customers. However on this occasion they failed to provide me with any service and I feel totally justified in the action taken.

In reply to a post by jelv:

And how does the fact that the EU actively denied PN the opportunity to rectify the problem affect your advise?

Sorry but I shall not be drawn into an argument with you. And, in an attempt to be friendly, I shall advise you to:

(1) take note of the correct usage of the words "advise" and "advice"
(2) examine the Sale of Goods Act of English Law

In reply to a post by mr_spokey:

Get connected on 14th June.

How did it go?

In reply to a post by jelv:

And how does the fact that the EU actively denied PN the opportunity to rectify the problem affect your advise?

This is not the OldBailey! Any small claims court judge would decide on what THEY think is reasonable. And three weeks after the date they claimed to connect you is clearly unreasonable.

Yes he could have waited, but he didn't. And nor would I have.
.

Connected to TalkTalk on 14/06. Phone and broadband working fine. Started off on 12 meg down 0.7 up. Now up to 16.8 meg down and 0.9 meg up. Line still in training.

Talktalk doesnt have line training

but yeah if you want the most out of you're TT connection go onto there forums and request a faster profile (9/6db)

Many thanks for the info. Over the past five days my line speed has increased and is now over 17 Mbs. As well my NM has dropped from 12.5db to just over 9 db so I mistakenly thought that was due to line training.