what would have caused the profile to drop?

Hi there,

Your BT profile adjusted to 2500 following a recorded sync of 2848 at 22/06/2011 05:03:27.

That's still in effect I'm afraid, though by resyncing the router once a day (ideally round lunchtime) you should nudge things along a bit quicker - though please make sure you disconnect the broadband first so it's not picked up as a disconnection.

Hope that helps,

Post deleted by Oldjim
I replied to automatic notification with seeing the further replies

Edited by deleted (Fri 24-Jun-11 10:18:24)

Odd. How long will it take to correct?

The thing is, I did a BT speed test a short while ago and it showed the following:

IP Profile for your line is - 12028 Kbps

How often does Plusnet update its information from BT? Could you do a manual update?

Regards,

Edited by pompey_steve (Fri 24-Jun-11 10:18:03)

About every 12 hours
However I have seen several cases where the various BT systems don't report the same value which can screw things up rather badly. It only applies to 21CN as far as I know

My exchange is 21CN. Maybe rebooting the router this morning updated one part of BT and it needs to propagate through the system

Thank you to all that have been helping.

Hi there,

I've changed things on our side as there is a mismatch across BTs side (actuate/wcr is reporting 2500 but as your speed test is reporting over 12000 it seems it's a bit behind), things should catch up in 15 to 30 minutes or so. Please let us know if not though and I'll try and give things another kick.

ETA: Clarifying that actuate/wcr is behind rather than the speed test result you've received.

Edited by deleted (Fri 24-Jun-11 10:57:19)

all sorted,

thanks!

In reply to a post by pompey_steve:

until I rebooted the system the connection had been up for over 11 days.

See "Your BT profile adjusted to 2500 following a recorded sync of 2848 at 22/06/2011 05:03:27."

Don't confuse router up time with WAN up time . Easily (and often) done even when you know to watch out for it.

I'm glad it is now sorted .

Thanks, I shall bear that it mind next time.

Also the usefulness of the BT speedtest as it tells you what your profile is.

Thanks