Chance account name

Hiya,

A friend is moved out of her (parents) house.
The PN account for BB is in her name.
Her parents what to take over the account (change name and bank details)

IS this ok, if so, the best way to go about it.

It should be possible through the Member Centre
Account Details then Edit My Details
Similarly you can create a new direct debit mandate and once that is working the old one will be cancelled
Just select Payment Details and then Update Details
Note that the one thing which can't be changed is the Username although you can and should change the contact email address

Edited by deleted (Mon 01-Aug-11 22:53:28)

My tuppence worth. I'd be guessing any DD mandates would need to go to the new account holder, so it would be slightly more complicated.

Not quite
This is from the relevant page after clicking on Update

What happens after you complete setup?

The details of your Direct Debit Instruction will be sent to your email address within 3 working days or no later than 10 working days before the first collection.
Change My Direct Debit Instruction

You can change the details of your Direct Debit Instruction by entering your new details in the above form and clicking submit. When your new details have been confirmed your old Direct Debit Instruction will be automatically cancelled.

Cheers Jim.

I hope the telephone bill is either with Plusnet or already in her parents name.

In reply to a post by jelv:

I hope the telephone bill is either with Plusnet or already in her parents name.

It's in her parents name, so no hassle there.

Thanks for the comment, helps to cover all angles, just in case.