In reply to a post by ultra:

Still find it difficult to understand why they're not pro-active about changing existing customers to pay less...

In reply to a post by chrisparr:

New customers (as you would be coming back) get the price shown on the website. Existing customers need to contact our Customer Options Team as mentioned above.

In reply to a post by bpullen:

Hi all,

Sorry for the delay revisiting this thread!

In reply to a post by RobertoS:

However, if it is correct as now shown, that M2 is now priced the same as M3, can existing M2 customers on the M1 and Price Beat prices both expect an automatic price fall, or do they need to raise a ticket?

They'll need to raise a ticket via the usual avenues.

In reply to a post by Wheel_Nut:

You have to call Retentions to get the new Prices

As above, that's not necessary.

Rgds,