Tell me how ISP email is superior to 3rd party webmail.
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Well for a start numbskull, you don't have copies on your machine when things go tits-up.
#1 They don't believe in their service. Quality ISPs have 1-3 month(s) contracts.
#2 Broadband is moving fast. Signing an 18 month contract is suicidal.
Why not offer a 1 month contract if the service is awesome? Why prevent customers from leaving if they're unhappy?
As I said, you have to have a line somewhere, so what the hell does length of contract really mean, surely a service that just works is what we really want, and so far, I sadly have not found that outside the expense of BT.