In reply to a post by wingco1:

One gets the impression she will have issues with any ISP.

Why is that?

OK - I get the impression ...., not "One gets". Partly but not entirely because of "She tells me she has had "issues" with PN over a long period of time."

Why did she move to PN in the first place for instance? Issues?

I don't see what relevance that has to do with a rather silly system that when you change an email password, your router disconnects.

See the first bit of this reply.

Be honest - would you have suffered "Four days of downtime"? I certainly wouldn't. Even four hours is unlikely. Ergo, along with the above, she doesn't know how to get the desired result from ISP support.

Incidentally when this thread started, I was puzzled by your saying "Unfortunately she informed the rep that she had recently changed her webmail password. The rep told her that this is why she couldn't connect to the internet anymore". Surely that was exactly the right thing for her to do, and she got the correct answer, with an unclear instruction as to what to do.

Or at least, what you reported here was that she got an unclear answer.

I said unfortunately because I didn't believe that changing an email password would case the router to disconnect from the internet. I still think it is a stupid system exasperated even more by the lack of warnings.

Not every internet user is as savvy as you. She is self employed and works damned hard and long hours. She has phoned PN support over the four days of downtime and apparently, I say apparently because I wasn't there and didn't listen in to the call, she was told that everything looks ok at their end. Heard that somewhere before have you Bob???

She hasn't time to sit on the telephone to have her time wasted. It was only because she asked to speak to a supervisor/manager that the CS guy told her her router password was wrong and that she needed to "reset" the router.

If it wasn't for the help received here she would probably still be off line. So make of that what you will. I actually find your assertions offensive. Just because the lady is unfamiliar with the technicalities of Broadband she is a trouble maker. A very adult assumption.

Except she didn't change her email password (as I explained in this post there is no option from the email configuration pages to change the password for the default mailbox) - she changed the main account password which happened to be the password on the default mailbox.

If she'd accurately told you what she had done I'm sure you'd have helped her sort it out sooner. In any case having changed any password, if something then stops working isn't trying the new password in the configuration of the thing that stopped working the first blindingly obvious thing to try?

In reply to a post by wingco1:

I said unfortunately because I didn't believe that changing an email password would case the router to disconnect from the internet. I still think it is a stupid system exasperated even more by the lack of warnings.

Not every internet user is as savvy as you. She is self employed and works damned hard and long hours. She has phoned PN support over the four days of downtime and apparently, I say apparently because I wasn't there and didn't listen in to the call, she was told that everything looks ok at their end. Heard that somewhere before have you Bob???

She hasn't time to sit on the telephone to have her time wasted. It was only because she asked to speak to a supervisor/manager that the CS guy told her her router password was wrong and that she needed to "reset" the router.

If it wasn't for the help received here she would probably still be off line. So make of that what you will. I actually find your assertions offensive. Just because the lady is unfamiliar with the technicalities of Broadband she is a trouble maker. A very adult assumption.

Your command of English when trying to tell us something leaves a lot to be desired. The choice and order of words makes a difference. You said that it was unfortunate that she told support she had changed the email password. Fact! You then got thoroughly confusing again in the post I queried earlier, as it in no way made sense.

Even "It was only because she asked to speak to a supervisor/manager that the CS guy told her her router password was wrong" is gobbledegook.

Please tell me where I said your friend is a trouble-maker? I never assumed, nor said, nor implied that. So it seems you cannot understand correct English either. Unless you are just trying to be insulting to me, especially with the "adult" comment.

Nor is being "internet savvy" anything at all to do with it. Giving the facts to support, which it seems she did, and making sense of the answer is all it needs, and that applies to any product from any company.

Just calm down. This post of yours in fact confirms what I said, which is that I expect she will have issues with any ISP.

I wish I hadn't posted in this thread . I get stick from two of you for saying perfectly sensible things, given the facts as stated. If in five years you are able to tell us she has no issues with her next ISP I shall eat my words.

she changed the main account password which happened to be the password on the default mailbox.

She changed a mail password which happened to change the router logon password without any warning

In any case having changed any password, if something then stops working isn't trying the new password in the configuration of the thing that stopped working the first blindingly obvious thing to try?

Yes, if you're reasonably savvy in how things work. However not everyone is. As far as she is concerned she changed the webmail password How the hell was she to know that would change her logon password.

As usual, attack anyone who in the slightest way has a problem with Plusnet.

Your command of English when trying to tell us something leaves a lot to be desired.

Oh, it's my fault now!! You really are a pompous [censored]!

Her problem is resolved end of. You however have problems you need to deal with. Bye.

In reply to a post by wingco1:

Your command of English when trying to tell us something leaves a lot to be desired.

Oh, it's my fault now!! You really are a pompous [censored]!

Her problem is resolved end of. You however have problems you need to deal with. Bye.

In reply to a post by wingco1:

she changed the main account password which happened to be the password on the default mailbox.

She changed a mail password which happened to change the router logon password without any warning

She must be bloomin' clever then because there is no option to change the password on the default mailbox anywhere in the area where email/mailboxes are configured!

In reply to a post by wingco1:

As usual, attack anyone who in the slightest way has a problem with Plusnet.

wangco1, If you had followed my postings over the years you'd know that when Plusnet screw up I'm as ready as the next man to have a go at them and I've done it a fair few times over the years both on here and other places. But when half stories are told and facts twisted to suit an agenda...

She must be bloomin' clever then because there is no option to change the password on the default mailbox anywhere in the area where email/mailboxes are configured!

That's how it was described to me! For god sake I can't read her mind!

wangco1,

Proves my point.

You've launched an attack on Plusnet alleging that changing a mailbox password messed up her internet connection which if it were true would be pretty bad. Now you admit that you were basing this on what you were told and may not be totally accurate.

Bob Pullen has admitted that where you change your account password it ought to explicitly warn what changing the password will affect. I'll be keeping an eye on that page to make sure it gets changed. The help page about changing passwords gets it right (scroll up the page a bit from where I've linked and there's a very explicit warning) but there's not even a link to that help page on the change account password page.