It does actually inform you straight after changing the password that you need to update other passwords:

Your password has changed - this is effective immediately.

You'll need to update the password for all of your Plusnet services.

These can include:

Broadband
Email
Webspace
If you're not sure how to do this take a look at our Updating Passwords guide, or give us a call.

Thanks for that Chris. I'm sure the lady is now aware. That doesn't alter the fact that on three different calls to CS, on two occasions she was told that "everything is OK at Plusnets end". On one occasion, "Your password is wrong, you need to reset your router." Having been told that she had changed her "webmail" password, I would have thought CS would have advised her to change the ADSL password in her router. This would have resolved the issue on the first call.

However the matter has been resolved thanks to suggestions made by members of this board, who are more interested in helping customers than those who criticise the lady without having met her, or those that are more interested in defending the Company than helping.

As far as I'm concerned the matter is closed.

Chris,

I wonder if just saying "Broadband" is enough? Perhaps it should specifically say that the password stored in the router should be changed.

Are your initials LG?

In reply to a post by chrisparr:

It does actually inform you straight after changing the password that you need to update other passwords:

When you say "changing the password", does this specifically refer to the changing the "Webmail" password, Chris ?
I couldn't find a reference to Webmail in the link you provided.

No - that's the information you get when you change the main account password.

Webmail passwords are changed from Manage My Mail and there is no option in there to change the password on the default mailbox as it uses the main account password - and that can only be changed through account management pages.

In reply to a post by jelv:

Webmail passwords are changed from Manage My Mail and there is no option in there to change the password on the default mailbox as it uses the main account password - and that can only be changed through account management pages.

And changing the webmail password will have no effect on the main account password whatsoever ?

In reply to a post by Wagstaff:

In reply to a post by jelv:

Webmail passwords are changed from Manage My Mail and there is no option in there to change the password on the default mailbox as it uses the main account password - and that can only be changed through account management pages.

And changing the webmail password will have no effect on the main account password whatsoever ?

We seem to be going round in circles - the default mailbox password (whether it be accessed by webmail or otherwise) and the account password are one and the same thing.

the default mailbox password (whether it be accessed by webmail or otherwise) and the account password are one and the same thing

And the ADSL login password required in the router is the same.

Edited by RobertoS (Tue 04-Oct-11 20:00:55)

In reply to a post by kasg:

In reply to a post by Wagstaff:

In reply to a post by jelv:

Webmail passwords are changed from Manage My Mail and there is no option in there to change the password on the default mailbox as it uses the main account password - and that can only be changed through account management pages.

And changing the webmail password will have no effect on the main account password whatsoever ?

We seem to be going round in circles - the default mailbox password (whether it be accessed by webmail or otherwise) and the account password are one and the same thing.

But jelv is saying that the "main account password" can only be changed in the "account management pages".
If the main account password and the webmail password are one and the same thing - and this seems to be what you are indicating - then it appears that this password can be changed in two separate places.