@wagstaff
You clearly haven't read, or if you did you haven't understood, jelv's post in this thread at Mon 03-Oct-11 14:35:35

No, it can only be changed in one place - the account management page. There is no way to change this password on the mailbox management page or via webmail.

so again... account password is also the default mailbox password is also the router password. You change the account password and the default mailbox password and router passwords also change so these need to be updated in the router and any mail clients you have.

Edited by deleted (Tue 04-Oct-11 21:24:07)

In reply to a post by bpullen:

In reply to a post by wingco1:

Four days of downtime could have been avoided by a simple explanation that the router password needs to be changed to the same as the new webmail password.

That information used to be on the password change pages but it seems to have gone walkabouts! :\

Any router we've supplied since 2009 will automatically reconfigure itself following a password change.

Rgds,

Providing you don't turn that annoying feature off - as I do

In reply to a post by RobertoS:

@wagstaff
You clearly haven't read, or if you did you haven't understood, jelv's post in this thread at Mon 03-Oct-11 14:35:35

I didn't go passed the login for the two links on that post - did you?

It was jelv's post today at 14:48:09 that I was querying, where he suggested that there were two places (Manage My Mail and "account management pages") where this all-in-one password could be changed.

No need to.

First, it is perfectly clear, and second if you read that before the one you are querying then the one you are querying is also perfectly clear. As is chrisparr's post, to anyone who has read the thread leading up to it. Maybe you just started from there.

In reply to a post by RobertoS:

Maybe you just started from there.

I did try to read the thread the whole way through, but when it became a slanging match between you and the OP, I kinda lost interest.
And then I saw the possibility of there being two places where this all-in-one password could be changed.

What I've been endeavouring to do is understand how a Plusnet user could, through what appears to be a misunderstanding, change a password and knock out their internet connection.

Easy! By ignoring the message that told them it would.

Which apparently wasn't there when she changed her password. http://forums.thinkbroadband.com/plusnet/t/4049645-r...

In reply to a post by RobertoS:

Easy! By ignoring the message that told them it would.

It patently wasn't easy for one Plusnet user.

If the effect of changing a password could be so devastating, then I think it is incumbent on Plusnet to issue several warnings before the event not after.

In reply to a post by Freedom86:

Providing you don't turn that annoying feature off - as I do

Providing it works http://forums.thinkbroadband.com/plusnet/t/3995181-r...