In reply to a post by orbrey:

We need to know that there's still no signal at the master socket with nothing plugged into the line apart from the router, and also ideally to have the same test confirmed with a different router to rule that out as a possible cause (testing the router on a known working connection also confirms this).

That should be it though.

Hope that helps,

In reply to a post by chrisparr:

Ticket 45621423 is closed, has been closed since the 14th September, as has the ticket number in the title of this thread?