In reply to a post by Bemused_Mike:

That hardly inspires me with confidence.

Yes, but that's based on TBB bar charts.

Go to "compare the market.com" and click on broadband under "utilities". If you then enter your post code, you'll see how close to the top Plusnet appears.

In reply to a post by Wagstaff:

Yes, but that's based on TBB bar charts.

I regularly mark them 4/5 for all categories, as there's always room for improvement (regardless of the ISP). 5/5 isn't realistic.

In reply to a post by m0aur:

I am also fed up with my IP profile being slowed.

Now please be patient with me. Is that to accomodate those higher up the chain so to speak?

In reply to a post by m0aur:

Back to what I did say, and that was that the excuse for traffic shaping is that it gives a fair service for all, which is a roundabout way of saying you will make do with X amount of bandwidth between you. My point was, that if you cross their palms with a fiver for the pro service, you can have linespeed 24/7, which is going to squeeze others, which is why I said it was more about money than ensuring bandwidth for all.

I take your point. It gives the impression that those customers who pay more are more valued than those who pay less and that's not fair.

In reply to a post by Wagstaff:

Go to "compare the market.com" and click on broadband under "utilities". If you then enter your post code, you'll see how close to the top Plusnet appears.

They came out top! LOL!

I take your point, yes.

Market.com only compares suppliers of anything who pay to be included. And almost certainly gets a payback if anyone clicks a link to one of them.

So look at which the others are, and it might not be so surprising. Also put those ISPs into the tbb Compare tool.

In reply to a post by RobertoS:

Market.com only compares suppliers of anything who pay to be included. And almost certainly gets a payback if anyone clicks a link to one of them.

Ah yes, ofcourse. That should have occurred to me. Thanks for the reminder Roberto.

In reply to a post by RobertoS:

Also put those ISPs into the tbb Compare tool.

Done that. Plusnet come out okay. Just wish I could afford Be.

In reply to a post by Bemused_Mike:

In reply to a post by RobertoS:

Also put those ISPs into the tbb Compare tool.

Done that. Plusnet come out okay. Just wish I could afford Be.

Plusnet is OK, no doubt about that. Superb value for money and an acceptable service.

Where it falls down seems to be poor first-line support for real problems as opposed to "tech-ignorant" customers who need to know how to connect the bits up, and a chaotic Ticket system.

Rep support here is generally good though.

In reply to a post by Bemused_Mike:

In reply to a post by Wagstaff:

Go to "compare the market.com" and click on broadband under "utilities". If you then enter your post code, you'll see how close to the top Plusnet appears.

They came out top! LOL!

Well, there you go! Bazinga!!

It would probably work for any post code in the country.

In reply to a post by RobertoS:

Where it falls down seems to be poor first-line support for real problems as opposed to "tech-ignorant" customers who need to know how to connect the bits up, and a chaotic Ticket system.

I was meaning to ask about how good or bad their support was. Many thanks for enlightening me, Roberto.