Hi batchano,

Thanks for that - just taken a look and it's a fairly severe dropping connection issue that's led first to a much lowered line profile and finally to having the connection banded. I'll get this tested and raised for you, there'll be some updates on your ticket shortly.

In reply to a post by MrSaffron:

So you missed my point, that your experience is just your experience.

Extrapolating to use figures of 90% is the wrong thing to do. Plus your attempt to say they are not honest, smacks more of a troll than someone who is genuinely agrieved by a poor service they have received.

Two statements:

1. I will never eat at that restaurant again due to poor service received
or
2. Do not eat at restaurant xyz

Generally (1) is a better review, and reflects personal experience. 2 - will mean many may see it as being vindictive and ignore what may or may not be valid.

You seem to also have missed my point, which was, that despite easily recognising forum trolls, many of the long-tetm PN users on the other site were reporting exactly the same issues that I had experienced, switching phone number by mistake and slowing of service etc to name but two. It is little wonder I have even less time for every forum I come across.

Hi there,

I've added some notes to the ticket for you, hope it gets sorted - please let us know if not though and we'll pick it back up for you.

Hi Matt,

Thanks for your help. Still not happy I'm afraid - please see my response on the ticket.

60 db Is higher than 56 dB attn, and was assuming default 6dB Target NM in my estimate.

I've never said there are no problems with Plusnet, but your 90% statement is impossible to support.

If 90% of the thousands upon thousands of PN customers were having the same problem I would expect the forum to be in meltdown, and the PN switchboard to be overloaded too.

In reply to a post by MrSaffron:

I've never said there are no problems with Plusnet, but your 90% statement is impossible to support.

If 90% of the thousands upon thousands of PN customers were having the same problem I would expect the forum to be in meltdown, and the PN switchboard to be overloaded too.

This is precicely why I have little time for the obtuse attitute always found on forums. I never said 90% of Plusnet users were unhappy. I was referring specifically to the other site and the number of unhappy long-tern previously happy users.
What I actually did say, was that I wondered how Plustet get such a fanatical following on some sites, and that referral comission was one step away from pyramid selling, which usually applies to an iffy product.

In reply to a post by m0aur:

I never said 90% of Plusnet users were unhappy.

No, you just introduced this unsubstantiated statement into this discussion and by doing so you have maliciously sidetracked this thread from discussing the speed capabilities of the OP's line.

In reply to a post by XRaySpeX:

In reply to a post by m0aur:

I never said 90% of Plusnet users were unhappy.

No, you just introduced this unsubstantiated statement into this discussion and by doing so you have maliciously sidetracked this thread from discussing the speed capabilities of the OP's line.

I also said I and others had the same line slowdown problem. If you call that maliciously sidetracking the thread, then stuff the lot of you.

What ever you do, don't go to Virginmedia,