I've been on Plusnet for years and I can tell you they are excellent. The problems mentioned above are LINE problems and NOTHING WHATSOEVER to do with the ISP.

And when I've had line problems, Plusnet have got BT out to fix them faster than BT used to come out themselves. Now that's customer service.

Oh and they are actually honest (like in the TV advert) - they don't say "unlimited" when it isn't. You pick what things you want when you want how fast you want and you pay the relevant tariff.

You said

In reply to a post by m0aur:

I do wonder though how PN get so much favourable support from sites such as this, when others show 90% of longstanding customers very unhappy.

The clear implication was that the other sites demonstrated that 90% of all longstanding customers are very unhappy, not that 90% of the longstanding users posting on other sites were unhappy. Perhaps you'd like to confirm that you were referring to an incredibly small minority of the roughly 500,000 PN users and that it was statistically insignificant.

You made a stupid statement, you've been pulled up on it (including by Andrew). My suggestion is that you stop digging!

Just posting a quick update on my situation...

Unfortunately there have not been any improvements in my broadband service today.

Plusnet do at least appear to be taking an active interest in my problem, which I suppose is a step in the right direction. A customer services representative ran some tests, informed me that there is a problem with my phone line and suggested that I contact my phone provider (BT). I contacted BT, who ran their own tests and assured me that there are no faults on my line. I have now referred the problem back to Plusnet.

So, in summary, lots of toing and froing today with no progress, which is obviously extremely frustrating. It is particularly infuriating that I was told to contact my phone provider when my phone has been working perfectly (unlike my broadband). I understand that my broadband connection depends on my phone line, but if there is a fault then surely it is Plusnet's responsibility as the service provider to follow this up and contact BT, rather than ask the customer to do it? It seems very much like Plusnet are trying to pass the buck.

Can anybody tell me anything about the Virgin Media cable installation procedure? How quickly can they get me connected once I sign up? Is the cable installation a big job?

Meanwhile I'm stuck with rubbish, prehistoric broadband from Yorkshire.

That's strange as my line faults have always been dealt with by Plusnet. In fact I don't think BT will even honour a fault report from yourself. BT must be contacted by your ISP.

My sister got Virgin and I think it was a fairly quick installation.

If you try the quiet line test (dial 17070 and pick option 2) is there any background noise on the line? If so that will affect your broadband, but must be reported to whoever you pay for your phone line rental.

In reply to a post by XRaySpeX:

In reply to a post by m0aur:

I never said 90% of Plusnet users were unhappy.

No, you just introduced this unsubstantiated statement into this discussion and by doing so you have maliciously sidetracked this thread from discussing the speed capabilities of the OP's line.

I don't see anything speed related, or how I can maliciously sidetrack a thread that is entitled "Plusnet are rubbish - avoid!!!", and can only suggest yoy TYFHOFYA!

In reply to a post by jelv:

If you try the quiet line test (dial 17070 and pick option 2) is there any background noise on the line? If so that will affect your broadband, but must be reported to whoever you pay for your phone line rental.

I tried this. No noise on the line at all. The ball is squarely in Plusnet's court, as far as I'm concerned.

I'm not huge fan of VM, as it was my worst year of any broadband connection, and I would average out at 2mbps and nowhere near the up to 20mbps. Also I would get disconnected once a month for 5 days, this continued for the whole 12months, I would phone them up pay the bill, set up the direct debit again x 12 and then pop into my local Building society inform of the new direct debit x 5. They apologised every time and credited my account, lots of free movies.

The set up took some 45 mins can�t really recall the time it took them to come and process the order and come out.

Overall it was poor for me now far away from Surrey and it�s not an option, although this was some years back I�m sure it changed!

In reply to a post by XRaySpeX:

In reply to a post by m0aur:

I never said 90% of Plusnet users were unhappy.

No, you just introduced this unsubstantiated statement into this discussion and by doing so you have maliciously sidetracked this thread from discussing the speed capabilities of the OP's line.

I don't see anything speed specific, or how I can maliciously sidetrack a thread that is entitled "Plusnet are rubbish - avoid!!!", and can only suggest you TYFHOFYA

I hope my latest tale of Customer Service is not construed as hijacking the thread considering its title.
My billing period finished at midnight last night. True to form, my bill was delivered by 10.am this morning, confusing as usual.
I raised a simple ticket asking why PN detail my £11.99 line rental as "Talk Anytime Charge" when my £3.50 "Call Plan Charge" ia already detailed on my bill.
Reply from one James Poore which simply confirmed what I stated with no explanation. How the hell could you trust this bunch with something difficult?

Dear Mr XXXXXX,
Thank you for your query.

I can see on your bill you have:
Call Plan charge for the period 25-10-2011 to 24-11-2011 £3.50 - This is for the Call Plan (Talk Anytime)
Talk Anytime charge for the period 25-10-2011 to 24-11-2011 £11.99 - This is for the Line Rental
Call charge for the period to 25/10/2011 £3.44 - This is for any chargeable calls made up to the 25th of October.

I hope this clears things up for you.

You can reply to this message using our ticket system (https://portal.plus.net/wizard/?p=search) or you can call us free on 0800 432 0200. You can access your account (https://my.plus.net), support services (http://www.plus.net/support) and our community pages (http://community.plus.net) via our new tool called Plusnet assist which is available here: http://www.plus.net/assist

Kind regards,

James Poore