In reply to a post by lenseman:

In reply to a post by RobertoS:

Fence, Grass, Greener, who knows.

If you tell us your exchange we may be able to comment on the pasture.

I am on Eastbourne

Plenty of LLU choice there, but that is not as straight-forward as it was a year or so ago. Depending on how much download allowance you might need, how much you pay now, and the most (within reason) you would wish to pay, one of the more upmarket BT-based ISPs may be worth considering.

In reply to a post by orbrey:

Hi lenseman,

If you could PM me a username or ticket ID I'd be happy to see if we can sort something out for you?

Done as requested, be nice to get a reply.

In reply to a post by lenseman:

In reply to a post by orbrey:

Hi lenseman,

If you could PM me a username or ticket ID I'd be happy to see if we can sort something out for you?

Done as requested, be nice to get a reply.

Ah well 11 days later and still no reply, after the promise of several phone calls and promises of a return bag being delivered, stll nothing.

I have a cancelled Router that I do not require or agree to receive but it was still delivered and now Plusnet are still saying if I leave within 12 months they want £60 for a £35 router.
Well plusnet I have news for you I will be coming up North in the next few weeks and I will deliver your router personally to you. While I am there I think I may have a chat with them, its a fiasco.

Thanks for that.

You are correct, the power supply died - I have replaced this with another redundant one.

I was thinking that after 5 years it is time to upgrade.

Cheers.

Hi lenseman,

I'm really sorry I've been so long in coming back to you.

I hope it's not too late, but I've cancelled off the deferred contract for the router - if it is too late then at least that's saved you some of the fees, I'll amend the ticket to make sure that information is passed on.

I hope that helps, and once more I'm sorry for coming back so late.

In reply to a post by orbrey:

Hi lenseman,

I'm really sorry I've been so long in coming back to you.

I hope it's not too late, but I've cancelled off the deferred contract for the router - if it is too late then at least that's saved you some of the fees, I'll amend the ticket to make sure that information is passed on.

I hope that helps, and once more I'm sorry for coming back so late.

Hi Matthew,
Thank you for resolving this issue, to be honest I have had a look around over the last two weeks for another ISP and at the moment their is nothing good enough to tempt me away. At least when things go wrong I can talk to someone I can understand.

I have also just seen my first Broadband / phone bill for this month and it would be silly for me to lose such a good deal.

Lets see how the next twelve months go.

Thanks again.

Well plusnet I have news for you I will be coming up North in the next few weeks and I will deliver your router personally to you.


Ooh er,I wondered what was going to follow this comment....the mind boggled!

I connected with Plusnet in November 2010, no router being supplied at the outset. In May I lost my Broadband connection, raised the issue with Plusnet , by telephone informed that it was possibly my router, they would post a router to me.

Contacted Plusnet in September requesting when I could end my agreement with them, the same without incurring any charges, informed November. In November I contacted Plusnet for a MAC code, then being informed that by receiving the router in May, the same created a new 12 month agreement, and to leave before May 2012 would incur cancellation fee of £25.00 for cessation and £40.00 for the deferred hardware (totaling £65.00).

Again in November Plusnet contacted me to say they were taking a direct debit payment of 17.99 from my bank account, the same being an increase of 4.00 on the previous months direct debit.

Firstly, in May there was no notification to me that there would be a charge for the router if I did not stay with Plusnet for a further 12months, had there been, then I would have refused the router. Secondly, immediately in November when they realized I wanted away, without any prior warning they upped their charges.

I am moving away from Plusnet, something that part of me very much regrets, but there simply is no loyalty by Plusnet towards their existing cliental, why should any present long term customer, see new customers being offered more attractive deals, prices etc.

in May there was no notification to me that there would be a charge for the router if I did not stay with Plusnet for a further 12months

If we didn't tell you at the time via ticket or call then we shouldn't be charging you for this. Can you PM me your username so I can investigate and refund/remove this charge if necessary?

Secondly, immediately in November when they realized I wanted away, without any prior warning they upped their charges.

That really doesn't sound right and it's not something we do, again I'd like to investigate so can you PM me please.

Thanks.

Why is it that Plusnet will not address their replies to their customers via their customer’s own private e-mail address, instead only linking their replies to the customers Plusnet log in page. The same allows no record control for their customers, allowing Plusnet to amend, delete and where need be distort the facts.

Also please address to me whether it is right for an existing customer to be treated without warning to price increases, with those charges being considerably more than Plusnet are offering potential customers.

Lastly, I believe Plusnet’s staff are geared up to entrap, tie there customers up into a further 12 month contract, through discounting recently hiked up price increases. As with any other product or services, my present provider already has the opportunity to provide their best most attractive prices and services, if they fail to, then an alternative provider will be accorded the opportunity.