The same allows no record control for their customers, allowing Plusnet to amend, delete and where need be distort the facts.

That is certainly something we do not do. Once a ticket is on an account there is no facility to amend what's on there. The ticket system is designed to be transparent so customers and staff can view a full record of conversations and service notices that have appeared on the account.

Also please address to me whether it is right for an existing customer to be treated without warning to price increases, with those charges being considerably more than Plusnet are offering potential customers.

As I said above, I'd like to look into this as price rises shouldn't happen without notice. Unfortunately you don't appear to have PMd me with any details to identify your account.

In reply to a post by adslmax:

I was surprise I still with plusnet, a bit longer now and still happy with 15 Meg ! And the good news is I won't be migration away to other isp's

that surprised me as well as you never stayed with a ISp longer than 6 months unless you had to.

In reply to a post by 4M2:

In reply to a post by adamtemp:

just update on the nectar website and edit your preferences so you get no marketing junk or info.

That was also the shop manager's suggestion, but it's not just marketing junk etc. that I wish to avoid...

then don't use a loyalty card simple as that, I don't have one, they are not going to give you something for nothing are they?


Loyalty don't exist

In reply to a post by lenseman:

In reply to a post by RobertoS:

Fence, Grass, Greener, who knows.

If you tell us your exchange we may be able to comment on the pasture.

I am on Eastbourne

Cable and wireless there, so you can use a Cable and wireless reseller, may not be as cheap as plusnet, but you get from the Bt network and have a better service with a smaller ISP. Not fully unbundled, so you can still move with ease and also most of the resellers offer a one months contract

You still have to supply your own router mind you.

If you want to go cheap, then go to Sky, pretty good price and they supply a router, the problem is they are fully unbundled, so you have to move your phone service to them as well and it can be pain to leave.

Adrian,

When I go to Sainsburys now the nectar card stays at home!

chrisparr,

I had a fault ticket disappear a month or so ago that I could never see on your web site so it was impossible for me to add to it, although PN staff could see it - in fact due to the recent incompetence of your support team and their inability to solve my broadband fault, via OR/BT SFI, I left Plusnet for another ISP and the fault has gone simply due to the migration of the line.

In reply to a post by zyborg47:

Loyalty don't exist

Correct

I'm not loyal to any brands or companies, I go for price/ quality.
With BB (like anything) I balance my needs

In reply to a post by Oldjim:

That is up to you and since you are on unlimited there may be other options.
However when you call Customer Options to get your MAC you may be surprised at whet they can offer. I don't know this from personal experience as I am on Value on a Market 3 exchange and there isn't really a sensible alternative (Talk Talk - Ha!) but from posts on the Plusnet forums I have seen a number of posters getting offers which kept them as customers.
For me I wouldn't touch the Thonson 585v8 with a bargepole - long may my Netgear DG834G v4 keep running

Still got my dg834g v4, so even if you brick it like i did to my first one when switching between the dg team firmware an official one a fair few times in a short period you can have my spare one for nowt seen as you have given good advice to me over the years, as i don't think i will be going back to adsl now so need for it.
am sure your trusty v4 will hold out until BT remember your exchange still exists in the 21cn era anyway.

i believe the ipv6 thompson that Arnold are testing uses a broadcom chip.

on the loyalty front i still haven't come across an isp better than PN at making you feel like a valued customer, but that was on the forum, never rang CSC direct as first line of support, use to wait for james to ring me after posting, but those times seem to have changed from what i see on the odd trip back to the forum.

shame PN felt the need to grab as many customers as it could which let some of the talk talk/ tiscali bussiness model through the door

Edited by deleted (Fri 25-Nov-11 13:16:44)

If it does go I will probably go for the Billion 7700N as no doubt the Thompson ipv6 will have an emasculated firmware
Actually my exchange has been 21CN for ages but I asked to be put on 21CN ADSL1 because of my attenuation It is even going Fibre next year but not on my post code

In reply to a post by zyborg47:

that surprised me as well as you never stayed with a ISp longer than 6 days unless you had to.

Allow me to correct the mistake for you