Hi there,

One of our provisioning agents is chasing this now for you, there should be an update this morning - I'll let you know as soon as we have it.

Matthew, thanks for letting me know.

Looking at the ticket, very recently a PN agent has said .

I have spoken to our suppliers who have informed me there is an excpetion on your order which means that your order cannot complete until this has closed.

What does this mean? Has Eclipse left a tag on the line?

In reply to a post by ppppenguin99:

Looking at the ticket, very recently a PN agent has said .

I have spoken to our suppliers who have informed me there is an excpetion on your order which means that your order cannot complete until this has closed.

What does this mean? Has Eclipse left a tag on the line?

It means someone somewhere hasn't a clue, or else the communication system between Plusnet's "suppliers", (an infuriating term invariably used by them when they mean either BT Wholesale or BT Openreach, and saying which would hardly reveal any commercially sensitive information), is seriously deficient. It amounts to what was already known, there is a problem!

Re your question, no, Eclipse could not leave a tag on the line. Tags are administered by Openreach and the MAC submitted by the customer via the new ISP is the authority to change the tag to the new ISP.

This is partly why I asked earlier what the Eclipse service was. If it was already on a WBC MSAN, on an "up to 24Mbps" service, there should have been no physical connection change. If it wasn't on such a connection then the line would need to be re-jumpered to WBC kit.

So I wonder if there has been an ADSL Cease put on by Eclipse? There shouldn't have been, but worth asking.

If that had happened before Plusnet submitted the MAC then the MAC should have been rejected. If it happened after I would have thought it should itself have been rejected, but I've heard of similar before. As I said, unlikely anyway.

The Eclipse service was provided as good old fashioned ADSL (up to 8Mb/s) some years ago. The only reason I recommended my friend to go to Eclipse at that time was that it was when PN seemed to be going to the dogs and I was on the verge of leaving myself. Unless Eclipse unilaterally changed the service to "up to 24Mb/s" it was still on 8Mb/s.

One mystery is why the Eclipse service went down about 24 hours before the changeover to PN. As far as I can tell there has been ADSL connectivity throughout. It's the PPP service that's failed, both to Eclipse and PN.

So possibly there was a move at the exchange, but exactly what the "exception" on the order is I don't know. As it is, the message back from Plusnet is pathetic. They should be saying what they are doing about it!

Just had a call from my friend saying that his broadband is now working. Let's hope it stays that way.