Thought I would add a reply here. I have been a Plusnet customer for 6 years, recently migrating my package to fibre. Personally, I have never experienced any outage or issues with the service, and we are a family who use our BB connection pretty much all of the time, so would be pretty picky if the service was ever suspect.

Every dealing i've had with Plusnet has been excellent, and they have always got back to me as promised. I particularly like the UK based call centre, which was the main reason I stayed with Plusnet rather than going to BT when migrating to fibre. The only reason for considering BT at the time was due to the uncapped upload speed, but weighing everything up, I decided to stick to what I consider is a superb ISP.

Like any business, sweeteners will always be offered to attract new customers.......think of Sky and Insurance companies in partricular. This is a fact of life......we may not like it, but that is the current business model wherever you go. What matters to me is the level of service being provided and customer service if things go wrong etc.

I have recommended Plusnet to family and friends and will continue to do so. They are a superb ISP and I can't really think of any other ISP that could compete. As an example, i've had a few dealings with BT.......they are terrible - left hand doesn't know what the right is doing etc. This is one of the reasons why I transferred my land line to Plusnet when going for fibre.

'nuff said!

I'm relatively satisfied with Plusnet as an ISP, and due to the LLU competition at my exchange the prices are on par with TalkTalk.

I have been with them for 18 months or so now, and originally took out the 12 month contract with the "free" router. With hindsight, I wouldn't have bothered with that, and could have saved the delivery cost (I wasn't particularly interested in the shorter contract length though).

The Plusnet-provided Thomson TG585v7 is useless to me. It syncs the lowest out of every router I have on hand here, including a Netgear DG834G v2 with the notorious (on ADSLMax) AR7. Not only is it slower, but it's unreliable (crashes or needs manual reboots), runs hot, poor wireless range, extensive configuration pages, yet missing the things you actually need, and various other annoyances. Unless the v8 is far superior, I wouldn't miss any sleep over not being offered one. At least it's fairly attractive, compared to say, the 2wire 2700HG-V. God knows what kind of cost-cutting Thomson used to make a Broadcom router perform so poorly.

If it's worth £40, I'd rather spend half of that on a reconditioned Netgear DG834G v4.

Edited by deleted (Fri 23-Dec-11 12:52:52)

In reply to a post by lenseman:

I am on Eastbourne

Waves from Cooden! - http://www.samknows.com/broadband/exchange/NDCOO

Sorry to hijack the thread

Ah, the Cooden Beach hotel - has a bit of Basil Fawlty about it

Edited by deleted (Sun 25-Dec-11 15:00:43)

In reply to a post by BatBoy:

Ah, the Cooden Beach hotel - has a bit of Basil Fawlty about it

Just noticed your reply...

Does it? In what way?

In reply to a post by CJT:

In reply to a post by BatBoy:

Ah, the Cooden Beach hotel - has a bit of Basil Fawlty about it

Just noticed your reply...

Does it? In what way?

In an eccentric hotel sort of way

In reply to a post by lenseman:

I found out what Plusnet think of loyal customers, nothing, zilch, zero.

Isn't that the same with most companies now days?

I've been with VM for years, NTL before that and Bell Cable before that, but they tell me they can't keep discounting my package. They offer new customers a good deal mind.

I'm looking to transfer to PlusNet. Perhaps as a new customer they will give me a "deal"?