If they are on 21CN it could sometimes be a long time as there appears to be a problem with the BT systems http://community.plus.net/forum/index.php/topic,1015...

Edited by deleted (Tue 31-Jan-12 15:03:52)

It depends on whether or not the BT profile changes, as our automated system waits for that to happen then updates accordingly. If it's not updating then it needs manually nudging by one of our staff, so now you've put a ticket in that should be happening shortly. If you've not heard anything later on today please drop me a PM with the ticket number and I'll sort it (and have a word with the support centre at the same time).

21CN? They haven't reached 20th century where they are yet

Slightly more seriously their exchange hasn't been upgraded since original ADSL went in and currently there are no published plans to upgrade it.

Thanks Matt. I'm sure the guys will get it sorted soon. If not, I'll get in touch.

EDIT : Scratch that. It's already been done, just logged in and seen the update. Thanks.

Edited by ian72 (Tue 31-Jan-12 15:48:06)

In reply to a post by ian72:

Silly question but how do I log a simple ticket on the plusnet site? It used to be so easy but now you seem to have to go through a hundred different pages of questions.

I quite agree - it used to be so simple to "raise a ticket". Now it is a veritable nightmare trying to find the right question to click on - it is so easy to actually go round in a complete circle!!

I know that they're trying to help, by providing pages of answers, but if they could only add one other simple option to the first page, namely: "None Of The Above", life would be a lot easier.

It's all part of a cunning plan

I ended up just clicking on "Other" and it took me straight to the screen to raise a ticket. I guess that isn't the way plusnet would want it used though but it did work

Now it looks like I just have to spend another day rewiring my parents phone cabling to try and get rid of the problems that still seem to be occurring.

Does anyone else hate phone wiring? It would be OK if they didn't have 2 sky boxes requiring wires running halfway around the house. Still, ADSLNation filter in its way to hopefully solve some issues and will replace the phone extension with some Cat5 to see if that helps. My weekends are so exciting.

In reply to a post by ian72:

I ended up just clicking on "Other" and it took me straight to the screen to raise a ticket. I guess that isn't the way plusnet would want it used though but it did work

Ah yes, I found that !! If you click on "(more)", you'll then find the "other" option. Thanks Ian.

What bugs me is when you get into a sequence of links, trying to find your way back to start a new sequence is virtually impossible.
I came across a page once which gave me my "current line speed" (or should I say Plusnet's version of it) - no connection whatsoever with the actual line speed, but I think it is what is described as the PN's line profile. Can I find that page again? - no chance. Even using Plusnet's "search engine", I can't find it !!

Anyway, good luck with the wiring.

In reply to a post by Wagstaff:

I came across a page once which gave me my "current line speed" (or should I say Plusnet's version of it) - no connection whatsoever with the actual line speed, but I think it is what is described as the PN's line profile. Can I find that page again? - no chance. Even using Plusnet's "search engine", I can't find it !!

https://portal.plus.net/my.html?action=data_transfer...

"Just ask".

Edited by RobertoS (Wed 01-Feb-12 23:12:56)

Or, click on "Connection Settings" in the left hand menu and then select "High-Speed Broadband" option.