In reply to a post by m0aur:

Pay peanuts - Get Monkeys!

I got Madasafish

In reply to a post by Apprentice:

In reply to a post by m0aur:

Pay peanuts - Get Monkeys!

I got Madasafish

So you didn't wait4arose?

Alas there is no such thing as 'class action' in UK, except for certain organisations...

Frankly, you wouldn't be compensated for outages of less than 10 hours for any of those, either. I don't receive a rebate every time there's a powercut - which isn't that often - or when water pressure's abnormally low for a bit.

The PN issue was mildly annoying, and I did waste some time trying to fault find at my end, before managing to get onto the PN website to discover there was a known problem.

I still managed to work from home throughout, as I had a connection, albeit a very slow one. Simply alerted colleagues that my receipt of e-mail could be patchy, and not to assume I'd seen it, if it was anything exceptionally urgent, but to give me a call instead.

Managed to survive the whole day with only this annoyance, and no actual business loss.

Hardly think it justifies a refund, and even if it did, impaired (but not nil) service for three to four hours would indeed work out at just pennies.

In reply to a post by TLM:

Hardly think it justifies a refund, and even if it did, impaired (but not nil) service for three to four hours would indeed work out at just pennies.

I don't want a refund, but my service was impaired at 07:00 (when I got up) to about 21:00 (when I changed gateway). That's 14 hours. Are you saying you were OK most of that time?

To minise frustration sign up to either

The RSS link for the service status feed is here:

http://usertools.plus.net/status/status.xml

or

there's a signup form for email updates at
http://usertools.plus.net/status/email.php

or sign up to there twitter feed @plusnet

Were you replying to me? If so, I don't get it - I get the email updates already. What has that to do with the difference between 4 hours and 14 hours?

It was a reply to any one who was frustrated by lack of information, if your receive and read the emails you them know that the problem is not in your home, or on the line between you and the exchange and Plusnet. And most reassuringly that Plusnet are aware of the problem and are doing some thing to resolve it.

I know these incidents are annoying, but considerable less frustrating if you know that Plusnet are working on it.

If you are very dependent on the connection working perhaps you should pay for a business connection and also invest in a backup method eg a 3g dongle.

Yeah, I was OK from some time round about lunchtime, I think, or mid afternoon at the latest.

I can't say exactly when things improved - I probably didn't even notice that they had, at first. But I definitely didn't notice problems extending into the late afternoon and evening.

T.