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Just wanted to share your agony!
I won't go into all of the details (it would take far too long!), but I'm a returning PN Customer that should have been provided with a ADSL2+ connection on 30th Jan - I'm still waiting.
Instead, as a stop-gap (a euphemism for "they-screwed-up"), they provided me with ADSL-Max on 31st Jan.
Initially they wouldn't accept that they had provided ADLS-Max! Then they stated that my Exchange didn't support ADSL2+ (after taking my Order on the basis of an anticipated speed of 17Meg), then they stated that my line wouldn't support ADSL2+ (again after they had checked & confirmed expected 17Meg, plus the fact that I had already been getting 18Meg from a previous ISP). Ad-infinitum!
After a great deal of hassle, they accepted that they needed to provide ADSL2+ & agreed a provision date of 16th Feb. Still didn't happen - nor could they be bothered to contact me as arranged!
Eventually they allegedly transferred myself over on the morning of 23rd, but wouldn't accept that it hadn't actually happened - they just kept repeating the same "Mantra" without listening, nor reviewing the facts.
Unfortunately, PN continually want to generate lots & lots of different Question/Tickets (60+, to date & still rising), but then do NOT read the responses!
Have just come off the phone to PN &, after a bit of a "discussion" (a euphemism for "heated-discussion"), the PN Rep did eventually concede that he hadn't read the other Tickets (although I had given him the relevant TKT Nos) & he did apologise!
Sorry, they may advertise that they are based in Yorkshire, but if they don't listen to the Customer (whether via phone or via Ticket), they might as well be based on the Moon!
