Plusnet Maintenance - Heads up.

Planned BT Network Maintenance - Thursday 5th April Midnight-6:00am

04/04/2012 @ 17:10

When's this work happening?
Early tomorrow morning, 5th April.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours.

What does the work involve?
We've received notification from our suppliers about maintenance work that is scheduled to take place in the London Faraday region early on Thursday morning. This may affect users nationwide.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window. It's likely that this will happen after 2am, and may disconnect up to half of our customer base. The vast majority of these customers will be able to reconnect straight away however a small number of customers may be offline for an extended period of up to two hours.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect. Please note that the network may be out of balance following this maintenance so it may be necessary to disconnect a number of users tomorrow morning in order to remedy this.

Kind Regards

Matt Taylor
Customer Support

Got a 5-10 minute disconnection ten minutes ago. Not sure if it's related, as I've had localised BB issues myself.

Yes, I wasn't aware of this . Went off just after midnight and literally come back within the last 3 minutes.

Found it on PN support like you, using mobile.

I think emails should be sent out for this sort of thing dammit! We shouldn't need to check every day for planned outages.

You mean like this?

Or perhaps the RSS Feed?

And this too?

You're lucky, mine went off just after midnight and only came back just after 8am this morning.

I received an email about this at 17:18. Have you checked youremail subscription for service status announcements is set up correctly?