In reply to a post by orbrey:

Hi there,

Sorry to hear about the problems, though if it's sync drops it's not going to be caused by us as we can't actually affect sync at all, on fibre it's all between the cabinet and your premises.

If you could drop me a PM with your Plusnet username or a ticket ID I'll take a look and get it chased for you, if that'd be okay.

Ticket ID is 55434150

Would appreciate that Matthew. All this started with my change of product and my stable speed was changed back to 40Mbps (automatically I presume) and its been downhill every since.

Is it possible that this incorrect configuration (and my subsequent reboots etc trying to establish the fault) has somehow corrupted my connection profile training?

I did previously ask if it was possible to restart the training period but didnt get anywhere with that request.

Any help would be appreciated.

Hi yoda2691,

I've checked the profiles on our side and BTs and all looks fine there. There are one or two disconnections that could be a fault unless you're rebooting the connection once in the morning and then three or four times in the afternoon, but I wouldn't have thought that would cause such a profile loss even if they are part of a fault (still worth investigating though).

Regarding the SNR reset, unfortunately we can't do those remotely on Fibre connections as they require an engineer visit which is probably why there were issues last time.

I can see you've raised a fault, I think the best thing to do would be to progress that and see what comes up. We'll make sure you're updated as soon as we have any more info.

Hi

The disconnections you can see over the last 2 weeks or so are due to the fault / instability / whatever.

I have only rebooted the router when the connection goes down as it wont come back up on it's own.

I don't mind that the speed has dropped off a bit (I am still getting 15 times what I got before FTTC) I am more interested in stability at this point, but it does seem very strange that I was getting 65/18 without issues BEFORE my package was upgraded and that this has all occured since the day the upgrade to Extra Fibre occured, too much to be just coincidence.

Lets see.

Thanks for responding and looking into this.

You're not wrong!
I had 40/10 for a year, with very little problems - typically 30ish/6ish most of the time. Now "upgraded" and have had 60+/15+ BUT, that's for about 4 days in the last 3 weeks. Reported it to BT 4 times, each time they say they've fixed it; that appears to be so for an hour or two. Two BT speedtests today @ 8meg down and 15meg up. You tell me! They are sending me a new HH3, but that'll achieve what - I do not know...

In reply to a post by lelboy:

They are sending me a new HH3, but that'll achieve what - I do not know...

It'll achieve you having a spare HH3

(Sorry, couldn't resist.)

Edited by deleted (Mon 14-May-12 19:40:16)