Super Support from PlusNet.

I had 18 months of mostly trouble free Internet with PlusNet Value.
Then the downpour and disconnections.
Tongue in cheek, I blamed the rain.

I raised a ticket on the PlusNet site.
A number of tests by them and me were run.
Texts, e-mails and phone calls followed.
PlusNet could see the disconnections on a graph they sent me.
Without me asking, PlusNet arranged for Openreach to examine
my system.
(I was advised there would be a £60 charge if my equipment was at fault.)

The engineer used his Tester and found that the line
�unusually� had no faults and the speed of the line was �theoretically�
16 Megs. The house wiring was not the problem.

The engineer was puzzled and frustrated.
�Sometimes I test and change everything and still can't find the problem!�
Then luckily there was a disconnection while I showed him the record of the
ThinkBroadband speed tests I do every day.

He conferred with a colleague and then said that his report will say
it was �probably� the router.
I was using a 3 month old Thomson router.

PlusNet sent me their latest router.
It's branded PlusNet technicolor - also made by Thomson.

Problem solved. Fingers crossed.

Edited by deleted (Fri 18-May-12 11:53:08)

Have you got to pay Openreach £60 as your router was faulty?

Have you got to pay Openreach £60 as your router was faulty?

I hope not.

The router, according to Openreach, was "probably" faulty.
I have returned the Thomson router to PlusNet as they supplied the router.

If PlusNet (or Openreach) do charge me I will update the thread.

Edited by deleted (Fri 18-May-12 14:09:03)

If you do get a charge of £60 from Plusnet then I wouldn't pay it as the router was only 3 months old (assuming PN supplied that router) and you should have been sent a new one to try in order to eliminate if the fault was with the router you had, that is the usual process carried out by the PN DCT and I would have hoped by the rest of the PN support teams.

As an aside a £60 charge by OR is pretty cheap it can be well over a hundred pounds

Edited by Apprentice (Fri 18-May-12 16:00:59)

When I look at the profile of Apprentice I get a link to your homepage.
It's a Scissor Sisters YouTube video.
Is that you doing the song and dance Laura / Alaistair?

Cute:
http://www.youtube.com/watch?v=S-0d3cjgfLg

Edited by deleted (Fri 18-May-12 17:06:25)

Not me

Last week on it was:
http://www.youtube.com/watch?v=jPj-8_wOZcA&feature=r...

and btw I'm not John Lydon