Hello again,

Those tracert's are saying your pings are fine, and resemble interleaving is already turned off.

For me, there is a big difference between interleaving on and off.
Interleaving on = 70ms
Interleaving off = 10ms

Your ms readings are between 18-28ms, which looks like interleaving is off, and less then half if interleaving was turned on.

At peak/busy periods, my ping times also increase upto around 26ms, and my speed drops between 2-4Mb. BBC Iplayer also keeps stopping and starting during this time.
At 8'o clock tonight, do a speedtest and you will see your speed/bandwidth has slowed down and your pings have gone up.

Example BT: http://pastie.org/3958301/wrap
Example Plus: http://pastie.org/4123405

The BT example you've given goes through Plusnet routers and gateways and appears to be from one of our connections.

And then refuse point blank to provide you with a MAC Code when you want to transfer away from them?

I'm not sure where this comment has come from as we provided your MAC on the 12th June, in a ticket that you have also replied to after this point.

I see on you support ticket that you're still requesting interleaving off, at the moment this will *not* happen on your account as there are still disconnections happening therefore the DLM won't remove it. Interleaving being on won't be causing the streaming problems you're seeing either.

We're happy to help resolve your issues if you'd like us to continue doing so.

At 600m from the cab you can easily get 38Mb unless there are issues with your line, which there clearly ARE. Stop throwing your dollly out of the pram and do some constructive fault investigation.

A Simple wiring issue or unfiltered stub on the line could cause exactly the issue you describe. If you're not willing to listen from the good advice here, just put up and shut up complainig when people are trying to help, including PlusNet.

In reply to a post by plusnetuck:

Firstly, I'm 3.5km from the exchange around 600m from the cabinet with BT got 4.5Mbps up and 31Mbps down.

The issue here is due to me disconnectioning the connection about 3 times when transfering the broadband from BT the interleaving actually causes more errors on my connection in General where as ADSL gives me around 1-2MBps.

Example BT: http://pastie.org/3958301/wrap
Example Plus: http://pastie.org/4123405

What have tracerts got to do with your error rates, and what has ADSL giving you 1-2Mbps got to do with anything at all? Furthermore, neither of those tracerts is using BT.

You post in an extremely confusing way, both here and earlier .

We haven't seen any error rates from your modem, despite your being asked for them. Why not?

Streaming issues are not constant but related more to BBC Iplayer/News Channel that is very annoying.

There may be a problem there.

BT sent out engineer 6 times when my connection was activated and got the interleaving/ipprofile reset as DLM was reporting incorrect issues and applying interleaving after 6 times they finally fixed the problem and did not have that issue in 9 months. How would you feel if Plusnet totally refused to help you?

Are you talking about how BT dealt with an issue a while ago, and how Plusnet are dealing with a different sort of issue entirely?

And then refuse point blank to provide you with a MAC Code when you want to transfer away from them?

As has been said in posts following yours, first they cannot refuse, second they say they did nine days ago, and third, are you sure they didn't just tell you that you are within an eighteen month contract so leaving will cost you, so advised against it?

Plus the Support Staff are uttter stupid.

Your style of posting implies you will have told them this on more than one occasion. If I'm right, a lack of helpfulness would not be surprising.

I'm paying over 60% more with Plus then I was with BT

I simply don't believe that. Like for like BT cost more, and you would have had no reason at all to move to Plusnet.

who generally provided a better service as they at least wanted to help me with the issue?

I've never heard of BT being so helpful as to supply a customer with the detailed line monitoring graphs that Plusnet gave you - linked in an earlier post.

I spy a Red Mist. Maybe if you calm down you can give us a straight story, with no non-facts. You've had several suggestions from other posters, and seem to have responded to none of them.
_{Edits - Multiple typos.}

Edited by RobertoS (Thu 21-Jun-12 09:30:51)

In reply to a post by XRaySpeX:

In reply to a post by plusnetuck:

And then refuse point blank to provide you with a MAC Code when you want to transfer away from them?

They're not allowed to refuse for any reason. Report them to OFCOM.

Already did report them to Offcom and eventually after 2 weeks they provided it me.

How ever when moving back to BT with my broadband the order randomly got cancelled 2 hours before it was suppose to go active again with BT.

In reply to a post by RobertoS:

In reply to a post by plusnetuck:

Firstly, I'm 3.5km from the exchange around 600m from the cabinet with BT got 4.5Mbps up and 31Mbps down.

The issue here is due to me disconnectioning the connection about 3 times when transfering the broadband from BT the interleaving actually causes more errors on my connection in General where as ADSL gives me around 1-2MBps.

Example BT: http://pastie.org/3958301/wrap
Example Plus: http://pastie.org/4123405

What have tracerts got to do with your error rates, and what has ADSL giving you 1-2Mbps got to do with anything at all? Furthermore, neither of those tracerts is using BT.

You post in an extremely confusing way, both here and earlier .

We haven't seen any error rates from your modem, despite your being asked for them. Why not?

Streaming issues are not constant but related more to BBC Iplayer/News Channel that is very annoying.

There may be a problem there.

BT sent out engineer 6 times when my connection was activated and got the interleaving/ipprofile reset as DLM was reporting incorrect issues and applying interleaving after 6 times they finally fixed the problem and did not have that issue in 9 months. How would you feel if Plusnet totally refused to help you?

Are you talking about how BT dealt with an issue a while ago, and how Plusnet are dealing with a different sort of issue entirely?

And then refuse point blank to provide you with a MAC Code when you want to transfer away from them?

As has been said in posts following yours, first they cannot refuse, second they say they did nine days ago, and third, are you sure they didn't just tell you that you are within an eighteen month contract so leaving will cost you, so advised against it?

Plus the Support Staff are uttter stupid.

Your style of posting implies you will have told them this on more than one occasion. If I'm right, a lack of helpfulness would not be surprising.

I'm paying over 60% more with Plus then I was with BT

I simply don't believe that. Like for like BT cost more, and you would have had no reason at all to move to Plusnet.

who generally provided a better service as they at least wanted to help me with the issue?

I've never heard of BT being so helpful as to supply a customer with the detailed line monitoring graphs that Plusnet gave you - linked in an earlier post.

I spy a Red Mist. Maybe if you calm down you can give us a straight story, with no non-facts. You've had several suggestions from other posters, and seem to have responded to none of them.
_{Edits - Multiple typos.}

I'm paying more with PlusNET because of the BW overage charges, I used around 440GB per month with BT going onto a 120GB per month plan is costing me a lot more then I was with BT.

BT even offered to bring my 50 quid bill down to 37.50 per month the same exact price as PlusNET yet I refused as Plus told me that they was better then BT.

Also I was not ignoring what people was suggesting or discussing, I was out all day yesterday and typed my first response drunk.

Edited by deleted (Thu 21-Jun-12 17:08:39)

How ever when moving back to BT with my broadband the order randomly got cancelled 2 hours before it was suppose to go active again with BT.

Maybe BT realised who you were ... .

Edited by RobertoS (Thu 21-Jun-12 16:58:20)

In reply to a post by TechGuyUK:

At 600m from the cab you can easily get 38Mb unless there are issues with your line, which there clearly ARE. Stop throwing your dollly out of the pram and do some constructive fault investigation.

A Simple wiring issue or unfiltered stub on the line could cause exactly the issue you describe. If you're not willing to listen from the good advice here, just put up and shut up complainig when people are trying to help, including PlusNet.

Nothing wrong with my Line.

Firstly when I first joined BT I had several issues, Got told that I could never get any FTTC product as my line estimate was below 15MBps as back when FTTC first came out BT wholesale had a policy to not provide FTTC with anyone who has estimates under 15MBps. After months of arguing with Ian Living stone they provided me the FTTC product where I told them that I could get more then the 13Mbps that they estimated me the connection was activated Getting 26Mbps after a while the speed increased to around 31-32Mbps.

All of our wiring is brand new in our property it is 1 single wire straight to the white openreach modem.

http://puu.sh/CAgx

The above screenshot indicates a lot of errors on my line. How ever since the interleaving was turned on all of these errors have appeared.
Secondly when BT called out an engineer for the first time they told me it was due to the amount of errors. How ever after them ringing up the second level faults department within BT they actually told them that the line was stable.
Each time engineers came out it was due to DLM they had to keep resetting DLM to get my connection back to normal. Sometimes it was errors at the first cabinet in my area as sites would not even load causing issues for not just me. Another time they replaced a box down the street with a new box making my line even more stable.

I had to disconnect my connection a few times when I got it to alter settings as every single time you make a change in the router Plus provide you it re-syncs your connection every time.

Also please tell me why there has been open ticket with the faults team now for over 20 days? When ever I reported faults to BT they was fixed in 3 days max. It takes at least 6 days resolution time for any kind of issue with PlusNET.

Please tell me if there was a lot of disconnections Plus, then why did my connection sync for 60+ days without 1 single disconnection?

And how come you sent out an engineer and he did not even turn up?

Edited by deleted (Thu 21-Jun-12 17:14:13)

In reply to a post by XRaySpeX:

In reply to a post by plusnetuck:

And then refuse point blank to provide you with a MAC Code when you want to transfer away from them?

They're not allowed to refuse for any reason. Report them to OFCOM.

I did report them to OFCOM and suddenly they provided me with the MAC Code.

The above screenshot indicates a lot of errors on my line.

So are you saying there are no HEC or CRC errors when interleaving is off?