In reply to a post by plusnetuck:

Don't forget it also resyncs when you unplug your router.

Errr - no! It doesn't.

So if yours does, we are looking close to the root of your problem.

In reply to a post by RobertoS:

In reply to a post by plusnetuck:

Don't forget it also resyncs when you unplug your router.

Errr - no! It doesn't.

So if yours does, we are looking close to the root of your problem.

How come every single time I change a setting in the router the PPoE connection drops and then PlusNET display that on the graphs they send me?
Never even seen the VDSL modem from BT loose connection.

The most funniest thing is never had the connection rsync at anytime during it being activated. Unless I have modified something on the netgear router or unplugged it.

I have unplugged the VDSL modem maybe 3-4 times during the period of having FTTC. Once for updating the firmware. Once when an engineer replaced it with a updated version. Other times due to connection speed issues. ( DLM Related Again )
Had to re-plug the VDSL modem a few times after firmware update.

It's alright anyway I'll just move back over to BT. Thank god that I stopped my Phone from being transferred, They won't be getting anything else from me for the rest of the contract anyway .

Also go away PlusNET Fan Boy.

Edited by deleted (Fri 22-Jun-12 04:39:17)

Obviously not as ignorant as you have shown throughout this thread.

The DLM is ignorant, like you, of whatever you are doing to the router and so cannot possibly react to it.

So during this whole saga you have been blaming poor DLM for somehing it is totally unaware of.

In reply to a post by XRaySpeX:

Obviously not as ignorant as you have shown throughout this thread.

The DLM is ignorant, like you, of whatever you are doing to the router and so cannot possibly react to it.

So during this whole saga you have been blaming poor DLM for somehing it is totally unaware of.

This thread is about Plus not honouring customers requests and ripping people off. And not caring about them either.
So don't attempt to be rude towards me pal.

I have literately tried every ISP. Plus,Orange,TalkTalk,AOL,02,BT Including a few others. How ever Plus have to be my first ISP that I was wanting to move to another ISP. as they truly suck. So please get the hell out of this thread if you are a Plus Fanboy.

Edited by deleted (Fri 22-Jun-12 06:30:41)

In reply to a post by plusnetuck:

I just want PlusNET to remove the god dam interleaving

I hate to say it, but Plusnet did reply about it in this thread, saying...

In reply to a post by chrisparr:

We actually have no facility (nor do any other ISPs) to do this on a Fibre line unfortunately.

In reply to a post by plusnetuck:

This thread is about Plus not honouring customers requests and ripping people off. And not caring about them either.

Well............the thread you started was about PN refusing to turn interleaving off . You have been advised that on a fibre connection no ISP can do that.

In reply to a post by plusnetuck:

So don't attempt to be rude towards me pal.

I have literately tried every ISP. Plus,Orange,TalkTalk,AOL,02,BT Including a few others. How ever Plus have to be my first ISP that I was wanting to move to another ISP. as they truly suck. So please get the hell out of this thread if you are a Plus Fanboy.

Some knowledgeable members have attempted to advise you. Just because they fail to agree on your diagnosis or conclusions does not make them "fanboys" as they generally can be quite critical of any ISP when they believe it is warranted...................when that phrase pops up the plot is lost I suggest. and has descended into silly name calling. No chance of agreement here I suspect so suggest you move on.

In reply to a post by plusnetuck:

I have literately tried every ISP. Plus,Orange,TalkTalk,AOL,02,BT Including a few others. How ever Plus have to be my first ISP that I was wanting to move to another ISP. as they truly suck.

I have to ask, if all the other ISPs were so good, why have you tried so many?

Changing ISP doesn't make any difference to physical connection properties, apart from perhaps when switching to a LLU connection.

With VDSL2 (FTTC) there is not really that much choice.
Most connections still use BT's equipment/infrastructure.

Some ISPs are better at fault chasing than others.
I would put Plusnet in the "better" category.

However, as ALL ISPs are currently struggling to fully understand VDSL2 technology, hampered very much by BT's "secrecy" around the newish technology. It is unfortunately therefore very much up to us users to provide evidence of issues in as CLEAR & detailed a manner as possible to assist.

Incorrectly stating that router resyncs cause DLM to take corrective action does not help in trying to engage an ISP in assisting fault reporting/chasing.

It is the modem resyncing that affects how DLM manages any given connection.
As mentioned elsewhere, VDSL2 modems resync that quickly that more often than not a new PPP session is not initiated & the ISP is completely unaware of a connection's REAL instability.

Changing ISP again will not necessarily help matters.

If you recorded your connection stats every minute of every day you would have sufficient evidence of either a clean/quiet & error-free connection or the opposite which MAY assist in reporting/chasing necessary repairs.

The easy way would be to use the graphing scripts.

Even armed with such evidence since last November when I developed the initial scripts, it has taken a total of around 11 months for my Plusnet connection to regain its initial stability.
Now it is stable again, I can further investigate what I see as a low speed issue.

Plusnet have arranged many BT OR engineer visits at no cost to myself over these 11 months, with a little repair work carried out each time instead of a full & thorough investigation & one-off repair of various issues.

Unfortunately, ISPs are also at the mercy of how BT OR allocates work to its engineers & even whether or not specialised/skilled engineers are sent to a user's premises.

Could your really see many other ISPs sticking with a user's problems for such a long time?
Perhaps they only stayed with my issues as I was able to provide very detailed staistical data to back up my claims - who knows?

We should also note that according to BT, my connection has performed "within acceptable limits" throughout these issues yet Plusnet have still managed to arrange free of charge engineer visits.

I have a genuine interest in your case, especially as your connection stats appear to be so similar to mine.

What distance are you actually from the cabinet?

If you do switch ISPs or stay with Plusnet, I would be very interested to see detailed stats of any of your connection's permanent improvements as it may just assist me in my own quest for higher speeds.


P.S. I would personally use the term "misinformed" rather than "stupid" when requesting assistance/advice.

Edited by deleted (Fri 22-Jun-12 08:22:24)

In reply to a post by plusnetuck:

In reply to a post by RobertoS:

In reply to a post by plusnetuck:

Don't forget it also resyncs when you unplug your router.

Errr - no! It doesn't.

So if yours does, we are looking close to the root of your problem.

How come every single time I change a setting in the router the PPoE connection drops and then PlusNET display that on the graphs they send me?
Never even seen the VDSL modem from BT loose connection.

The most funniest thing is never had the connection rsync at anytime during it being activated. Unless I have modified something on the netgear router or unplugged it.

Sync is the negotiated speed between your modem and the DSLAM in the FTTC cabinet. Period! That is totally different from the PPPoE Session established between your router and your ISP.

You can even swap routers without it causing a re-sync.

As I said earlier, your posts can be very confusing. Claiming to be technically literate and playing with advanced tools as you do, using the incorrect words makes things doubly difficult for all of us, as we assume you mean what you say. As will any ISP support staff, until they realise you are technically ignorant.

Expanding my quote you give here. If your modem was re-syncing every time you unplugged your router, that would have pointed to one or more of:

- a faulty connector;
- an internally damaged cable;
- a faulty power supply unit;
- a faulty power supply mains plug or socket;
- a faulty router;
- a faulty modem.

Correct statement of what problems you are getting is not optional. It is an absolute necessity. Try it .
_{Edit - typo.}

Edited by RobertoS (Fri 22-Jun-12 08:57:34)

In reply to a post by Bald_Eagle1:

In reply to a post by plusnetuck:

I have literately tried every ISP. Plus,Orange,TalkTalk,AOL,02,BT Including a few others. How ever Plus have to be my first ISP that I was wanting to move to another ISP. as they truly suck.

I have to ask, if all the other ISPs were so good, why have you tried so many?

Changing ISP doesn't make any difference to physical connection properties, apart from perhaps when switching to a LLU connection.

I'm not changing ISP constantly please stop mixing things up. been using the internet for over 7 years. 02 was my longest provider with 3.5 years, How ever due to getting 1.5 MBps speed and then being offered up to 40 Mbps was a better choice. How ever would you pay 50 quid a month for phone / broadband ? Stop going off-subject this is regarding Plus Not helping with the issue.

Nothing is wrong with our internal wiring or modem this is due to a long progressing problem with DLM applying interleaving. BT Just sent out an engineer every time to reset it manually. How ever Plus Did say they sent out an Engineer and then said he could not gain access to the property. Yet I had no prior text from them before hand. Another Lie from Plus.

The last time we had this issue was about 6 months ago.

@Expanding my quote you give here. If your modem was re-syncing every time you unplugged your router, that would have pointed to one or more of:
@

Oh GOD!, AS I TOLD YOU BEFORE THE ROUTER GAINS PPoE A CONNECTION FROM THE VDSL MODEM EVERYONE KNOWS THIS! IF THE PPoE CONNECTION IS LOST YOU WILL LOOSE THE CONNECTION THE VDSL MODEM DOES NOT HAVE DIRECT CONNECTIVITY UNLESS YOU START A PPOE CONNECTION THROUGH IT. EXACTLY HOW THE ROUTER DOES!!!!!!! SERIOUSLY!!!!!!!!!!

EVERY SINGLE TIME YOU CHANGE SOMETHING IN THE [censored] ROUTER PLUS PROVIDE YOU EVEN THE TRAFFIC STATS OR A WIRELESS SETTING IT FORCES THE ROUTER TO REFRESH THE PPOE CONNECTION MAKING PLUS THINK YOUR LINE IS UNSTABLE THAT IS WHY THE GRAPHS SHOW FREQUENT DISCONNECTIONS

GOOD BYE [censored] THIS FORUM I'm leaving Plus ANYWAY.

Edited by deleted (Fri 22-Jun-12 09:06:32)

In your multitude of uploaded screenshots, I don't think we have seen an important piece of information. That is a listing of the raw modem stats from an xdslcmd info --stats command. There is information in there that I would really like to see.

If you done one, please can you point me to it again? If not, please open a WIndows Command Prompt window and telnet into the modem, as follows:-

telnet 192.168.1.1
(Enter the modem login and password)
sh
xdslcmd info --stats

In the results screen, right click, then Select All from the popup menu. It will reverse to black on white. Press Return.

The results are now in your Clipboard. You can paste them into your reply, without having to upload them to anywhere, with possible visibility problems from doing that. Like this:-

ATP>sh

BusyBox v1.9.1 (2010-10-15 17:59:06 CST) built-in shell (ash)
Enter 'help' for a list of built-in commands.

# xdslcmd info --stats
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 2
Max:    Upstream rate = 15393 Kbps, Downstream rate = 58752 Kb
Path:   0, Upstream rate = 1999 Kbps, Downstream rate = 39997

Link Power State:       L0
Mode:                   VDSL2 Annex B
VDSL2 Profile:          Profile 17a
TPS-TC:                 PTM Mode
Trellis:                U:ON /D:ON
Line Status:            No Defect
Training Status:        Showtime
                Down            Up
SNR (dB):        14.5            20.2
Attn(dB):        0.0             0.0
Pwr(dBm):        12.6            0.4
                        VDSL2 framing
                        Path 0
B:              239             31
M:              1               2
T:              64              36
R:              0               16
S:              0.1910          0.9922
L:              10054           645
D:              1               1
I:              240             80
N:              240             80
                        Counters
                        Path 0
OHF:            15043907                940283
OHFErr:         308             6
RS:             0               1343408
RSCorr:         0               16
RSUnCorr:       0               0

                        Path 0
HEC:            46              0
OCD:            0               0
LCD:            0               0
Total Cells:    3546667409              0
Data Cells:     2091163         0
Drop Cells:     0
Bit Errors:     0               0

ES:             1505            161
SES:            24              0
UAS:            38              38
AS:             46149

                        Path 0
INP:            0.00            0.00
PER:            3.05            13.39
delay:          0.00            0.00
OR:             62.83           57.33

Bitswap:        1482            107

Total time = 1 days 6 hours 33 min 19 sec
FEC:            0               0
CRC:            11393           0
ES:             1505            161
SES:            24              0
UAS:            38              38
LOS:            5               0
LOF:            5               0
Latest 15 minutes time = 3 min 19 sec
FEC:            0               0
CRC:            0               0
ES:             0               0
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
Previous 15 minutes time = 15 min 0 sec
FEC:            0               0
CRC:            1               0
ES:             1               0
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
Latest 1 day time = 6 hours 33 min 19 sec
FEC:            0               0
CRC:            25              0
ES:             21              0
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
Previous 1 day time = 24 hours 0 sec
FEC:            0               0
CRC:            2202            0
ES:             69              9
SES:            7               0
UAS:            20              20
LOS:            5               0
LOF:            5               0
Since Link time = 12 hours 49 min 9 sec
FEC:            0               16
CRC:            308             6
ES:             36              6
SES:            1               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
#
ATP>exit
exit from configuration console.

Connection to host lost.

C:\Users\Bob>