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What is all this "Now you are away from them" � I am not till next week and I can't wait, though forum clever-cloggs always know better.
If that sort of response is typical when dealing with Openreach or your ISP, you will probably encounter problems all along the way. You seem to label anyone with an opposing point of view in such a way. Your choice.
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Look at this strange coincidence:-
Last post by m0aur http://forums.thinkbroadband.com/which_isp/t/4125700... Tue 22-May-12 21:19:32
Registration date of our dear professor Fri 25-May-12 21:49:28
A lot explained, methinks. I knew there was something about the posting style ringing bells.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre 80/20 trial.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Edited by RobertoS (Sun 08-Jul-12 23:25:00)
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I cannot believe those Plusnet muppets are still quoting £60 charge when the callout alone is £138 for a weekday and up to £206 on a weekend. You are looking at nearer £200 for a weekday callout and a little work. What does it matter what OR and the blogosphere quote? Thr OP's Nan has no contract with them.
In fact, she has it in writing from her own supplier, PN, that the charge will be only £60 and then only if a internal fault is found.
PN are at liberty to charge what they like regardless of what their supplier charges them.
You don't learn, do you?
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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Register (or login) on our website and you will not see this ad.
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Post deleted by XRaySpeX
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You don't learn, do you?
On the contrary, I learn very quickly. I post examples where I can, such as B.T. charges, Plusnet charges and copies of their statement that they pass on all charges. But, whenever a view or statement is backed up, fora pond-life then switch to personal attacks and insults � Something I learnt long ago!
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Post deleted by MrSaffron
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IIRC we actually get charged £144 + VAT for this, we only pass on £60 from this to the customer (after we've manually vetted that the charge is correct). I don't see how this is a bad thing? We're saving the customer a substantial amount of money and in a lot of cases we dispute the charge and they don't pay anything.
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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I'm not sure what a small section of a bill shows? That's missing the broadband and call charge from the top.
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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Make another threat of physical harm against another poster on the bbs and your account will be removed.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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As others have correctly pointed out
It does not matter what Openreach list on their pricelist, if Plusnet decide to only charge £60 it is down to them.
Any customer being advised of the charge like this, and being charged more, should pursue this vigorously.
For now until we see cases surfacing like that I suggest you simply sit back and wait.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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