In reply to a post by chrisparr:

I'm not sure what a small section of a bill shows? That's missing the broadband and call charge from the top.

It details CALL CHARGES TWICE WITH NO MENTION OF LINE RENTAL!! Did you get that?

In reply to a post by chrisparr:

IIRC we actually get charged £144 + VAT for this, we only pass on £60 from this to the customer (after we've manually vetted that the charge is correct). I don't see how this is a bad thing? We're saving the customer a substantial amount of money and in a lot of cases we dispute the charge and they don't pay anything.

At last, an explanation. You are correct, it is not a bad thing, but the link I posted stating PN actually passed on the full higher charges is confusing to say the least, which is not a good thing.
An earlier explanation could have prevented many heated exchanges, which would have been a good thing.

Edited by professor973 (Mon 09-Jul-12 09:43:09)

In reply to a post by MrSaffron:

Make another threat of physical harm against another poster on the bbs and your account will be removed.

I DID NOT make a threat, I said IT WAS A WONDER SOMEONE ELSE had not done him harm. Why do you ALWAYS twist what is said, especially when it comes to defending those with a snotty attitude. Ban me if you like, I shall lose no sleep over it.

In reply to a post by MrSaffron:

Make another threat of physical harm against another poster on the bbs and your account will be removed.

Whereupon he will re-register, yet again, with a different name, and carry on?

Sorry, I must be missing something as the image you've linked to shows the line rental charge (Talk Anytime charge £12.99), the cost for the Anytime call plan (Call Plan charge £3.50) and the Call Features charge (Caller Display charge).
The call charges that aren't included in your Anytime package aren't shown in the snippet you've pasted, neither is your broadband charge.

Have a look here for some info on it: http://www.plus.net/support/customer_service/billing...

Post deleted by RobertoS

Post deleted by RobertoS

Edited by RobertoS (Mon 09-Jul-12 10:02:43)

In reply to a post by chrisparr:

Sorry, I must be missing something as the image you've linked to shows the line rental charge (Talk Anytime charge £12.99), the cost for the Anytime call plan (Call Plan charge £3.50) and the Call Features charge (Caller Display charge).
The call charges that aren't included in your Anytime package aren't shown in the snippet you've pasted, neither is your broadband charge.

Have a look here for some info on it: http://www.plus.net/support/customer_service/billing...

You certainly must be missing something, I will leave you to guess where from. PN are the ONLY supplier that I know that describe line rental as 'Talk Anytime Charge' which it certainly is not, then who then go on to detail talk anytime again under 'Call plan charge'. Are you seriously telling me you see nothing confusing or ham-fisted about such a layout, or are Pn just being as awkward as possible.

No, I actually agree that it isn't as clear as it should be, to change it isn't a really simple fix as those names are pulled from the product name you're on with us. I'll make the suggestion that we should clarify it though.

Yes, confusing with no actual mention of line rental. Not a big problem I know, but along with confusion of repair charges and the obscure way additional email addresses are allocated, which means the original is always on display, all go to make PN hard work in my view. I could add that £17.99p for Market 1 Broadband and high phone charges end with them being poor value against others. £35.47p per month plus chargeable mobile calls is not cheap for a limited service.
As I have stated before, despite PN being the only ISP where I have suffered outages, which were beyond PN control, I have been happy with the actual Broadband delivered by PN. It is customer services when there is a problem. Every area seems so vague. You will note I have stated that you that visit here and help are the exception, as you actually seem to know what is going on.
It was pleasing to see a sort of verification of charges in the event of a repair, but the '£60 after we have satisfied ourselves of this and that', seems to indicate that as stated on the PN page, the full charge could be made, which still makes it as clear as mud to me.

Edited by professor973 (Mon 09-Jul-12 12:09:36)