Sometimes total clarity is impossible to give, until the actual full detail of a specific situation is known.

In reply to a post by professor973:

............... It was pleasing to see a sort of verification of charges in the event of a repair, but the '£60 after we have satisfied ourselves of this and that', seems to indicate that as stated on the PN page, the full charge could be made, which still makes it as clear as mud to me.

The mud I see is what you use to muddy the waters.Those that cannot see that this post is quite straightforward and clear need a better understanding of the language perhaps. Also the "verification" as I understand it is more to confirm that a charge should be legitimately made made in the first place, after all Plusnet will be taking a hit as well as the customer.


Basically a confirmation of what was indicated in the OP.....so, much ado about nothing.

Muddy waters run deep....and throws threads off track

Sorry OP the thread is back to you, I hope if, you want to add anything

In reply to a post by professor973:

but the '£60 after we have satisfied ourselves of this and that', seems to indicate that as stated on the PN page, the full charge could be made,

Anybody bar a Professor of Agitation such as yourself would see that this says that PN will vet that the charge raised upon them by OR is justified, not the charge they themselves might raise against the customer.