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Standard User RobertoS
(sensei) Fri 13-Jul-12 14:39:53
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Re: Plusnet may be restricting your speed


[re: philippercival] [link to this post]
 
Philip? How did that high speed result in your sig come about? What service were you on with Entanet?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre 80/20 trial.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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ISP Representative chrisparr
(isp) Fri 13-Jul-12 15:11:33
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Re: Plusnet may be restricting your speed


[re: RobertoS] [link to this post]
 
I'm just that good wink

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User philippercival
(experienced) Fri 13-Jul-12 16:19:56
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Re: Plusnet may be restricting your speed


[re: RobertoS] [link to this post]
 
Thanks, The value in my sig is on another connection. There seems to be little difference in the speedtest servers.

Edit: I have now read further responses. My Enta connection is also 80/20 and that is a typical speed on a good day with that.

Edited by philippercival (Fri 13-Jul-12 16:26:18)


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Standard User jelv
(knowledge is power) Thu 06-Sep-12 10:01:52
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Re: Plusnet may be restricting your speed


[re: jelv] [link to this post]
 
An update:

This issue is still affecting many users. Today I've just seen a post on their community forums by a Plusnet rep. which included the following.
At the moment we're looking at any reported examples of where the profile hasn't updated and in each case we're needing to check at which level the issue lies (i.e is the delta report being issued correctly when the line resynchs and if so is our system processing it).

This isn't something that seems to affect everyone but we do acknowledge that it is impacting some of you and I'm certain we'll push things further forward with this if a single clear cause for such problems can be identified.
The implication of the final paragraph as it is worded is that if they identify more than one cause they are going to do nothing. I somehow suspect that isn't what he meant!

jelv

Plusnet user since November 2001
Standard User camieabz
(sensei) Thu 06-Sep-12 12:09:42
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Re: Plusnet may be restricting your speed


[re: jelv] [link to this post]
 
Backhaul, contention, routing, load balancing : I doubt it will be a simple fix.

~ Camieabz ~

All Connection Data ~ Some plusnet links

mod'er·a'tion n.
Synonyms: temperance, restraint, modesty.
Standard User jelv
(knowledge is power) Thu 06-Sep-12 12:18:05
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Re: Plusnet may be restricting your speed


[re: camieabz] [link to this post]
 
This is nothing to do with any of those; it's the failure of the PN profile to keep in step with the BT profile.

It seems to be the opposite of petrol prices: very quick to go down when the BT profile goes down, but slow (or never) to rise when the BT profile goes up!

jelv

Plusnet user since November 2001
Standard User camieabz
(sensei) Thu 06-Sep-12 12:32:36
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Re: Plusnet may be restricting your speed


[re: jelv] [link to this post]
 
The profile keeps in step for me, but the (stable) sync can be anything from 15,000 to 15,500 and one of the reasons I listed is causing the sync issues.

Shouldn't we look at what causes sync to change to prevent profile changes, rather than fix the profile issues?

~ Camieabz ~

All Connection Data ~ Some plusnet links

mod'er·a'tion n.
Synonyms: temperance, restraint, modesty.
ISP Representative chrisparr
(isp) Thu 06-Sep-12 12:44:03
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Re: Plusnet may be restricting your speed


[re: jelv] [link to this post]
 
In reply to a post by jelv:
This is nothing to do with any of those; it's the failure of the PN profile to keep in step with the BT profile.


That's one of the issues, in quite a number of cases we're not actually able to download the BT profile as it hasn't generated.

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User RobertoS
(sensei) Thu 06-Sep-12 12:52:38
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Re: Plusnet may be restricting your speed


[re: chrisparr] [link to this post]
 
In reply to a post by chrisparr:
... in quite a number of cases we're not actually able to download the BT profile as it hasn't generated ...
... in the place it is sent to you from. It is usually active on the line itself and in BT speed test results. That's how we spot yours is wrong. (And I have many times posted here that I believe the problem is within BT Wholesale - not sending the update, so I'm not getting at you).

My broadband basic info/help site - www.robertos.me.uk
Domains,website and mail hosting - Tsohost. Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Apprentice
(knowledge is power) Thu 06-Sep-12 19:21:56
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Re: Plusnet may be restricting your speed


[re: jelv] [link to this post]
 
It's got worse/more frequent for my maaf connection on 20CN, rarely used to be bothered before with the PN profile not matching the BT profile.frown

Alastair

omadasafisho
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