In reply to a post by professor973:

Then I can only suggest you take a look at the PN forum, where you will find a hell of a lot more 'Grinding the axe'. I can only assume TBB is on some uSwitch style referral fee.
https://community.plus.net/forum/index.php?board=49.0

Obviously.

Zen customers won't grind their axe on the Plusnet forum, will they? Equally the majority of happy customers (of any service or product) don't spend their time posting their happiness.

When was the last time you called your electrical supplier to congratulate them for the voltage being good and constant?

In reply to a post by professor973:

Then I can only suggest you take a look at the PN forum

No thanks, you're the one constantly looking to criticise Plusnet, not me.

When was the last time you called your electrical supplier to congratulate them for the voltage being good and constant?

That is beside the point and typical forum drivel.
When was the last time you saw an ISP other than Plusnet, admit here week in and week out, that they had made another cock-up, and yes, yet another information page was out of date or still not updated. With such inaccuracies as guidance, I don't see how PN customer services have a cat in hells chance of delivering that 'Honest, Top Quality' service trumpeted by that silly brass band.
Rest assured, that any such shortcomings from Zen will be trumpeted in the Zen forum, just as they were for PO, PN & BT. That is if I ever have ZEN as an ISP!

Edited by professor973 (Wed 22-Aug-12 23:38:57)

Well I can only suggest to the other forum members that every time you grind your axe, we compliment if we're happy. That's fair, isn't it?

In reply to a post by RobertoS:

All building societies and banks got well thumped for it years ago, by the regulator at the time. Starting new interest-bearing products with higher rates than current customers were getting, and not telling those customers.

There is as yet no regulation on this; only a voluntary code that some banks will now show the current rate of your existing account on statements (Barclays has been doing this for years). It's still up to the customer to shop around and compare his rate with the rest.

So, in essence, this is no diff from PN's stance on the OP Subject . Users know what they are currently paying and the onus is on them to look and see if they can get it any cheaper, from PN or elsewhere.

I mentioned before that an ISP is not your friend, neither are they responsible for the customer getting the best value.

It is quite clear that this anomaly with Market 2 is a business decision, no doubt to obtain new customers. I would hazard a guess that if offered to all customers who qualify the business model would fail and would not be a financially viable....and that in the end is the point of their of existence, profitability. No other ISP offers it at all, again a business decision.

I go back again to the point I made, customers should look at the contract they signed up for, is it competitive, does it fit your needs, and is it reliable.? If not do as Old Bill said in the first war when a companion in a bomb crater complained that it was not safe as shells were raining down all around, well said Bill" if you know of a better 'ole...go to it"

As someone's sig once said, life is not fair, sometimes it is not fair to your advantage.

In reply to a post by professor973:

When was the last time you called your electrical supplier to congratulate them for the voltage being good and constant?

That is beside the point and typical forum drivel.
When was the last time you saw an ISP other than Plusnet, admit here week in and week out, that they had made another cock-up, and yes, yet another information page was out of date or still not updated. With such inaccuracies as guidance, I don't see how PN customer services have a cat in hells chance of delivering that 'Honest, Top Quality' service trumpeted by that silly brass band.
Rest assured, that any such shortcomings from Zen will be trumpeted in the Zen forum, just as they were for PO, PN & BT. That is if I ever have ZEN as an ISP!

On the Freeola website, whilst spaking the truth from personal experience, I am accused by you of being a troller.
Seems here what you say is what you think you know, not what you know. IIn fact you are a troller
I know nothing of how Plusnet conducts it business. I know from family experience that it gives a good reliable service at a reasonable price.
The more users that an ISP has there will be a increase in the number of unhappy customers. Which bears no relation to number of posts on this site or others.

Note - I was speaking about interest-bearing deposits, not charges.

In reply to a post by flippery:

In reply to a post by professor973:

When was the last time you called your electrical supplier to congratulate them for the voltage being good and constant?

That is beside the point and typical forum drivel.
When was the last time you saw an ISP other than Plusnet, admit here week in and week out, that they had made another cock-up, and yes, yet another information page was out of date or still not updated. With such inaccuracies as guidance, I don't see how PN customer services have a cat in hells chance of delivering that 'Honest, Top Quality' service trumpeted by that silly brass band.
Rest assured, that any such shortcomings from Zen will be trumpeted in the Zen forum, just as they were for PO, PN & BT. That is if I ever have ZEN as an ISP!

On the Freeola website, whilst spaking the truth from personal experience, I am accused by you of being a troller.
Seems here what you say is what you think you know, not what you know. IIn fact you are a troller
I know nothing of how Plusnet conducts it business. I know from family experience that it gives a good reliable service at a reasonable price.
The more users that an ISP has there will be a increase in the number of unhappy customers. Which bears no relation to number of posts on this site or others.

I can assure you I have never felt the need to make a single post on the Freeola site, this can be proven under my username, so I would be grateful if you could point me to this 'alleged' trolling accusation.

...and look at how well trusted and regarded banks are...