"now that it is 40/10 instead of 40/2"

I am on the 40/2 version. Will it automatically change to 40/10 or do I need to do something?

It should be automatic:

In reference to community.plus.net/8020-fibre-faq/:

I�m on the old 38Mbps Extra Fibre product, will I be moved to the new 76Mbps Extra Fibre automatically?
No, you�ll remain on your current product and the terms of your contract will stay the same including the price you pay us each month. You�ll continue to receive the best speed your line is capable of up to 38Mbps and your usage allowance will stay the same. As a token of good will, we�ll be increasing your upload speed from 1.9Mbps to up to 9.5Mbps for free.

I�m on the old 38Mbps Extra Fibre product, can I switch to the new 76Mbps Extra Fibre?
Absolutely! To take advantage of the increased speed (where available), increased usage and new price point, just head over to our website where you can upgrade online. Changing to the new product will renew your 18-month fibre contract.

I�m a 38Mbps Value Fibre customer, can I upgrade to the new Extra Fibre product?
Of course, the terms are exactly the same as those for 38Mbps Extra Fibre customers (see above).

Edit: actually, reading that again, it only mentions explicitly an automatic upgrade to 40/10 for existing Extra Fibre customers, and assuming they are happy with staying with Plusnet there would be no point in their not upgrading to the new 80/20 product because its cheaper and has more than double the usage allowance. However, I believe that Value Fibre customers will also be upgraded to 40/10 automatically, they are not selling 40/2 any more. Perhaps a rep could confirm.

Edited by kasg (Tue 21-Aug-12 18:09:58)

It will happen progressively from Sept 12th

@Chris - It's definitely starting in September though as far as I'm aware there aren't any dates set as yet, but it'll be happening for everyone already on the 40/2 product (unless they upgrade to 80/20 in which case it won't be needed).

ETA: The bulk upgrades will be starting from the 14th September.

Edited by deleted (Wed 22-Aug-12 14:56:34)

I get 38/8.5 Mbps at the moment. Does anybody know why I might be estimated at only 56/18 Mbps on the plusnet check?

Thanks

In reply to a post by mrnelster:

I get 38/8.5 Mbps at the moment. Does anybody know why I might be estimated at only 56/18 Mbps on the plusnet check?

What product are you on? Your use of the word "only" is a little strange!

Are you on the 40/10 or 80/20 product at this time?

In reply to a post by mrnelster:

I get 38/8.5 Mbps at the moment. Does anybody know why I might be estimated at only 56/18 Mbps on the plusnet check?

Thanks

That sounds like speedtest results, not connection speeds. What's the problem with a 56/18 estimate for the 80/20 product?

The speed you get on FTTC depends upon the distance to the cabinet - do you know where your cabinet is?

The routing is of course never precisely definable, but anywhere between 150 and 300m. I forgot to add I have a latency of 9ms.

That's why I used the phrase only. If I am near the max on my existing 40Mbps product (Aquiss) why does that not translate to the 80 product?

I only used the plusnet availability checker, but remember several months ago the BT site telling me the same thing. I also remember the BT estimate being 30Mbps prior to ordering FTTC, so I understand the usual ambiguity. I just wondered if there may be a technical reason instead when stretching the lines capability, so to speak?